Datacenter Field Technician

vor 15 Stunden


Frankfurt RhineMain Metropolitan Area, Deutschland ExcelGens, Inc. Vollzeit 60.000 € - 100.000 € pro Jahr

Our Team is currently seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, physical network set up, and verbal/written communication skills, who are also are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. This person will serve as a mentor and trainer to other Service technicians in the field. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion

  • Troubleshoot and analyze complex
    server hardware and component failures
    .
  • Conduct
    root cause and failure analysis (RCA/FA)
    and document findings.
  • Support
    field deployments globally
    , assisting technicians in real time.
  • Perform
    network setup and troubleshooting
    across Layer 1–3 (cabling, switches, port mapping).
  • Maintain and optimize
    deployment equipment, software images, and system health tracking
    .
  • Collaborate with engineering and operations teams to
    resolve hardware, firmware, and network issues
    .
  • Create and maintain
    SOPs, documentation, and technical guides
    .
  • Deliver
    clear communication and daily updates
    across teams and stakeholders.
  • Ensure high accuracy, attention to detail, and compliance with service quality standards.

What you bring:

  • Extensive server hardware troubleshooting expertise
    with deep understanding of system and component-level failures and diagnostics.
  • 3+ years of hands-on data center technician experience.
  • Proficient in failure analysis and server fleet health tracking
    , ensuring SLA adherence and proactive issue identification.
  • Advanced diagnostic skills
    , including IPMI tools, firmware updates, and software-based testing tools.
  • Skilled in both Windows Server and Linux environments
    , including PXE services, WinPE, and virtual machine setup.
  • Network troubleshooting knowledge
    across Layer 1, 2, and 3; CCENT/CCNA certification preferred.
  • Experienced in real-time issue resolution
    during deployments and complex technical scenarios.
  • Familiar with industry certifications
    like CompTIA A+, Server+, MCP/MCSE; Associate degree in IT or related field preferred.
  • Works well independently and in cross-functional or remote teams
    , with a focus on operational excellence and continuous improvement.

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