Enterprise Applications Analyst

About Latham & Watkins
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

About The Role
The Enterprise Applications Analyst is an integral part of Latham's Technology & Information Services team. This exciting new role will be responsible for supporting the design, implementation, and maintenance of the firm's enterprise software application platforms, including German-language enterprise applications. These platforms allow attorneys and staff to perform their job functions from the office and remote locations, and support software solutions for all facets of attorney work such as document generation, business development and intake, client billing, etc. This role will be located in our Frankfurt office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.

Responsibilities & Qualifications
Other key responsibilities include:

• Proposing additional enhancements and new software solutions for the firm's legal professionals and administrative departments
• Troubleshooting software problems for firm users as they relate to firmwide, departmentally-driven technology projects
• Installing, maintaining, and upgrading software for all users within the firm and making recommendations to their manager regarding setting of standards for firm software
• Producing training materials and delivering training to regional trainers, the Global Technology Support Centre, and to end-users regarding specialised applications
• Providing additional end-user technical support as needed

We'd love to hear from you if you:

• Display knowledge and proficiency in the administration, maintenance and deployment of a wide variety of software programmes, including Microsoft Windows, Microsoft Windows Server, M365 apps, and other enterprise applications
• Demonstrate an understanding of administration and maintenance of relational databases used by supported applications
• Exhibit an understanding of unattended software deployment tools

And have:

• A bachelor's degree or equivalent in computer science or a related field or appropriate work experience
• Strong written and verbal communication skills in German and English
• Experience in a software support role
• Experience providing upper-level support, training, or mentoring for other technology department personnel, preferably
• Experience with enterprise-class software installations and upgrades, training, and technical documentation, preferably
• Experience supporting a large, multi-office environment, preferably

Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:

• Pension plan
• Travel and meals allowance
• Disability insurance, personal accident insurance & life assurance
• Professional development programs
• Wellness programs (e.g. membership to HeadSpace, access to mental health services, well-being events, etc.)
• Sport courses and training
• And more

Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. #MidSenior