Engineering Manager

YOUR MISSION:

As an Engineering Manager for Developer Experience (f/m/d) at Parloa, you will nurture and support a collaborative team dedicated to enhancing engineering productivity, quality, satisfaction, and system reliability. Your mission is to create a supportive and exceptional developer experience that empowers our engineering community to build, test, and deploy high-quality software together while ensuring the reliability and performance of our products. Through thoughtful tooling, automation, streamlined workflows, and SRE practices, you'll support engineers and foster an environment where everyone can create value while maintaining world-class system reliability.

IN THIS ROLE YOU WILL:

• Build and nurture a supportive team that harmonizes developer experience with site reliability engineering
• Collaborate with stakeholders to create thoughtful roadmaps integrating developer tooling, automation, and SRE practices
• Work together to establish productivity and reliability metrics (SLIs, SLOs, error budgets) while supporting CI/CD excellence through GitHub Actions and ArgoCD
• Partner with engineers and engineering leaders to understand developer needs and create supportive solutions using our toolchain (Terraform, Kubernetes, Docker)
• Foster a culture of shared excellence through collaborative practices, trust-based postmortems, and warm onboarding experiences
• Support the evolution of our observability practices using Datadog and help teams leverage AI tools thoughtfully
• Connect with security and platform teams to ensure our tools and practices support both velocity and reliability

WHAT YOU BRING TO THE TABLE:

• Experience supporting teams in developer experience, platform engineering, or site reliability
• Well-rounded technical background with understanding of our core technologies: CI/CD (GitHub Actions, ArgoCD), containerization (Docker, Kubernetes), and observability (Datadog)
• Appreciation for SRE practices: SLI/SLOs, error budgets, incident management, and thoughtful testing approaches
• Familiarity with Infrastructure as Code (Terraform), API gateways, and building self-service platforms that empower teams
• Understanding of modern authentication systems and their integration into developer workflows
• Experience with Azure cloud platform and supporting teams through cloud transformations
• Warm communication skills and deep empathy for developer needs and experiences
• Commitment to building inclusive, supportive teams that nurture diverse talent and foster psychological safety
• Thoughtful, collaborative approach to balancing developer productivity with system reliability
• Appreciation for AI-assisted development tools and helping teams adopt them thoughtfully
• Experience with multi-cloud environments and distributed systems is valued

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Technical Interview + Technical Leadership Interview → Bar Raiser Interviews

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.