ACS Customer Service Specialist

vor 2 Wochen


Wiesbaden, Hessen, Deutschland Ladgov Corporation Vollzeit

Job Title:
Customer Services Support Specialist

LOCATION:
USAG Wiesbaden, Germany

Position:
Full-time

Duties:

  • Manage Interactive Customer Evaluation (ICE) comments, surveys, and Commander's Hotline responses
  • Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
  • Support customer service award programs and recognition events
  • Coordinate and standardize customer-facing service areas across the garrison
  • Deliver Interactive Customer Evaluation (ICE) training and promote customer service best practices

Qualifications:

  • Bachelor's degree in business, human resources, or related field and 3+ years of experience in customer service program management — OR — 6+ years of directly related experience, with 3 years in an English-speaking environment
  • Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
  • Strong communication, project coordination, and analytical skills

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