Advisory Solution Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Solution Consulting team, you will have a major impact on our future success by partnering with the Risk & Security Solution Sales Team. You will guide revenue for our Security products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning, as well as the domain itself, during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific advisory support during sales cycles while achieving quarterly and annual sales goals for an assigned territory. In particular, you will:

• Support solution sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Understand customer challenges and goals and map this back to solution capabilities
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Act as the domain SME across the broad areas of Security Operations (including but not limited to Security Incidents Response, Vulnerability response, Attack surface management, Threat Intelligence, Data Loss prevention)
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Identify, build-out and deliver cross product sales opportunities (solutions that cover multiple different ServiceNow solutions) that map to customer challenges and industry needs
• Stay current on competitive analysis, trending regulatory and risk developments and broader market differentiation
• Support/speak at marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven pre-sales solution consulting or sales engineering experience with specific demonstrable knowledge of Security & or GRC solutions
• Demonstrable domain knowledge in one or many of the core security domains (either in an advisory, SC, sales or industry practitioner context). Familiarity with the GRC domain is a strong plus.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Proven soft skills relating to effective presentation of content, working collaboratively in a team or partnership and personal drive to improve current skillsets or expand into new areas
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• The ability to travel, as necessary
• Fluency in German and English essential

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.