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Customer Success Account Manager: Full-Time Opportunities for MBA Graduates
vor 2 Wochen
Start Date: February 2026
Type of Employment: Full-time (40 hours/week)
Come build community, explore your passions and do your best work at Microsoft with thousands of University interns from every corner of the world. This opportunity will allow you to bring your aspirations, talent, potential—and excitement for the journey ahead.
As a Customer Success Account Manager MBA Aspire, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery. This opportunity will allow you to guide and lead conversations to facilitate the achievement of customer business objectives; lead the execution of program planning and customer-facing program reviews.
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more and when you begin your career with us, we empower you through the Microsoft Aspire Experience. Those hired into the roles listed below are invited to participate in this two-year learning and development experience where you'll build your network, cultivate intentional capabilities and gain perspective into the career opportunities across Microsoft's many exciting businesses.
We're a company of learn-it-all's rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today
We at Microsoft are committed to creating an inclusive work environment and we welcome applications from people with disabilities.
- We welcome applications from people with disabilities and actively work towards their integration into our team.
- Our organization highly values inclusion, and this commitment is reinforced through a works agreement that supports accessibility.
- We offer a supportive work environment for people with disabilities.
- We work closely with the representative body for severely disabled employees and the integration office to create optimal working conditions.
- Our offices are accessible and well-connected by public transport.
- We make adjustments to the workplace to ensure our employees receive the support they need. This supports our working time and work location agreement. Accessibility | Microsoft Careers
- Builds customer, partner, and internal stakeholder engagement models. Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders in collaboration with more experienced colleagues.
- Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different levels. Learns how to establish senior/executive internal relationships. Develops communication techniques for holding business value conversations at customer executive levels.
- Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Contributes to the development of a shared customer account plan to support customer objectives using partnerships with other account team leaders.
- Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business impact and value. Identifies customer scenarios and aligns with technical specialists to identify relevant cross-cloud technology solutions. Develops an awareness of the cloud technology marketplace, including Microsoft competitors.
- Adopts the organizational and customer success strategy. Begins to align Microsoft technology and services with the customer goals and objectives. Supports account team planning, promoting business and technical needs for change.
- Applies the use of Microsoft delivery management methodologies, processes, and tools to manage customer operational health. Identifies and mitigates customer blockers by leveraging Microsoft solutions and services and develops deliverable programs of work with guidance from more experienced colleagues.
Required Qualifications
- Currently pursuing a Full-time Master of Business Administration (MBA) degree.
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field.
- Related work experience (e.g. customer success, solution delivery, practice management, customer-facing consulting, or portfolio management).
- Fluency in German & English at a professional level.
- You must be legally authorised to work in Germany to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit)
Preferred Qualifications
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
In line with our Flexible Work approach, for roles at Microsoft Germany and Austria, we recommend spending at least two days per week in the office or at the customer site. The actual number of days to work from the office or at the customer will be defined in agreement between the employee and their manager.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
