Customer Solution Engineer

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Germany, Hamburg

Job Customer Solution Engineer - Hamburg, Germany

Germany, Hamburg – Full time – Apply before

About Marlink

Wherever our customers are in the world, we help them digitalise and optimise their remote business processes using advanced hybrid network solutions and digital technologies.

Our teams work together across the globe, using constant innovation, expertise and applied technology to bring systems and people together with a future focus. We push boundaries. We combine unrivalled resources and expertise in field engineering with advanced digital technologies such as cyber security, IT, and cloud enablement.

Today, we employ 1500 people in over 30 countries, with customers in the maritime, energy, and humanitarian sectors. We believe in creating a culture where you can develop and thrive. Our commitment to excellence drives our success.

As part of our global CSE team you will be the representative in Hamburg, Germany. The CSE team is currently counting 15 people, and we are hiring more in the coming months. Our main purpose is focusing on possibilities and our capabilities to meet customer requirements. We support Sales teams during technical and commercial discussions, understanding our customers' needs and recommending the appropriate technical solutions. We collaborate with our Engineering teams and product developers to find better customer solutions.

When customers accept the chosen solution, we hand it over to Delivery and Operations to ensure proposed solutions can be built, delivered and supported once contract is signed.

Main tasks

As part of the CSE team, you will be involved in the following tasks:

• In conjunction with the sales and business development teams, develop and execute the digital sales strategy for target accounts
• Execute proof of concepts designed to prove out both the technology and the value offered by Marlink
• Drive the customers' solution internally through other departments, i.e., Engineering and Products, as well as through external vendors when needed, including coordination with Sales and Pricing teams
• Provide market & customer information to the Marlink organization to support further development of the Marlink Product Portfolio
• Drive technical preparation of quotations and offers (design, architecture, proposal writing, customer presentation)
• Create high level solution designs that align with customer needs and business goals
• Finding bespoke technical solutions and creating technical and commercial proposals meeting customer requirements, focusing on cyber security solutions, IT & Cloud, and IOT
• Customizing proposals covering required technologies and services, mainly managed services, but also system integration and reselling when required
• Engaging with third-party service providers/partners, where customer requirement is not met by existing Marlink products and existing solutions

Qualifications & personal skills

• Bachelor's in engineering/computer science or equivalent experience.
• Ability to understand technical situations and build an overall technical approach.
• 2–3+ years presales or solution design experience with strong cybersecurity expertise.
• Experience in connectivity, networking/SD-WAN, IT/IIoT, and managed/professional services.
• Proficiency in proposal writing, architecture/design creation, and customer presentations.
• Fluent in German & English; additional regional languages are an asset.
• Knowledge of maritime, energy, humanitarian or government sectors is a plus.
• Valid passport and ability to travel internationally.

Attitude & interpersonal skills

• Sales-driven and customer-centric, able to cater for both technical and commercial needs of the client.
• Excellent communication and pedagogical skills with ability to listen to and understand customer needs.
• A doer as well as a thinker, both strategic and operational.
• Good organizational skills.
• Comfortable working with large enterprises with multiple decision-makers.
• High level of commitment, energy, and enthusiasm to work with customers and internal departments.
• Self-motivated, comfortable working autonomously.
• Actively shares information and knowledge within the organization.
• Can effectively engage with colleagues from different business cultures in different time zones.

We offer

• Attractive working environment in an international telecommunication and managed service company
• Flexible hybrid work situation with home office option
• International mobility
• Equal opportunities employer
• Cultural diversity
• Marlink Training Academy & LinkedIn Learning for professional and personal development
• Employee social events

Our Commitment

WE SUPPORT UN GLOBAL COMPACT

Our Corporate Social Responsibility approach is part of the Marlink DNA to develop our business and people operate responsibly.

Marlink has incorporated and respects the Ten Principles of the UN Global Compact into our strategies to establish a culture of integrity, value, trust and innovation.

The Marlink Group is a transnational organization and considers cultural diversity as one of its greatest strengths. Additionally, we support diversity in race, gender, religion, national origin, political opinion, sexual orientation, social origins, age and physical or mental character.

Interested?

Please send your motivation letter & CV to with reference CSE - Hamburg, Germany

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