Founder's Associate

Pluno is building the first fully autonomous AI customer support team.It handles every customer interaction, escalates intelligently, and asks the right people for help when needed. We're already answering >1 Million customer questions a year across brands like Lovable, Scroll, and Dune. Now we're expanding beyond communities into product support.We're a Silicon Valley-style startup operating from Munich. We're not building tools. We're replacing full support teams to achieve 10x outcomes.The roleAs Founder's Associate at our young startup, you'll work directly with our CEO Alex to drive early sales and build the foundation of our go-to-market strategy. You'll start by owning outbound sales and lead generation, but you'll also touch ops, product, and hiring. This is a rare opportunity to learn how AI startups are built from the inside.Internally, we are always pushing the limits of using AI in our processes. The boundaries are changing with every model release, and everyone in our team is constantly rethinking how we work together to get the most out of AI.This is the perfect role for anyone who's ambitious and wants to work with the latest tech to have huge impact in a fast-growing AI startup.Performance objectivesIdentify and reach out to potential customers via email, LinkedIn, and calls.Lead discovery calls and set up a shared communication channel.Track every pipeline step and keep improving conversion rates.Support ops, hiring, and customer research as needed.Use AI to the upmost extent to give us leverage across everything you do. Collaborate on making our internal work processes AI-native, always exploring what's possible with the current state of AI.Note: This role requires native-level fluency in German.What we promiseWe always push each other to become the best version of ourselves. To make this possible, we greatly value psychological safety and honest feedback. We always expect you to speak up and share your ideas, we like to take bets and make the best solution win.We do routine 1:1's, retrospectives, and insight hours to make sure we are constantly getting better at what we do.There's no budget constraints for using AI to improve our processes. Achieving what's possible with the state-of-the-art is the main priorityHere's a couple of tasks we use AI for: How we use AI to scale PlunoEveryone in our team is deeply invested in our mission of making the impossible possible. That's why you'll receive extremely strong stock option packages.What we expect from youFollow our operating principles in how you work.Work hard and thrive in a small team where everyone is accountable.Take ownership of your work.Keep pushing to improve your work and its impact.Share the impressive things you've done in your past roles or side projects. We want to hear themBe located in Munich, Germany or willing to relocate. We're working on-site. The first few interviews can be done remotely. In the final stage, we will work one day onsite together.More about usWe were working on our chatbot using RAG before the launch of ChatGPT, which put us in a great position and allows us to stay ahead of the curve. We're a team of highly motivated and ambitious individuals with >70% having an engineering background.We have raised a €2.8M seed round from leading investors.Read more about our story and the founders: Story & FoundersHere you can find more information about our operating principles and culture: Join usHow to applyIf you want to join Pluno to revolutionize customer support and you consider yourself a fit for this position, please reach out to us via We are looking forward to getting to know you