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Pre-Sales Engineer
vor 55 Minuten
Department: Sales
Employment Type: Permanent - Full Time
Location: Frankfurt (Germany)
Reporting To: Phuong Madrigale
Description Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
Role Overview: The Pre-Sales Engineer at Nuix plays a pivotal role in advancing sales opportunities by leveraging storytelling, understanding the product strategy, engaging with customers to understand their needs and effectively showcase Nuix solutions to address pain points and drive business value.
This role is a key driver of our sales success—bringing technical expertise to every stage of the pre-sales cycle. You'll partner with Sales Executives to engage customers, uncover business and technical needs, and showcase the real value of our solutions through demos, Proof of Concepts, and solution design. From simple use cases to complex, multi-product engagements, you'll shape tailored solutions that elevate the customer experience and help close deals faster.
The Pre-Sales Engineer will be seen as a market and knowledge leader, able to take external industry trends and combine them with our capabilities to educate and evangelise to customers, partners and internal employees.
Location
This position will be based in our Frankfurt office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Frankfurt office for the remaining days of the week.
Key Responsibilities Client Development
- Partner with the Sales team to close new and upsell business by understanding pain points and showcasing Nuix-aligned approaches.
- Collaborate and win as a team (Pre-Sales and Sales Reps) and support with knowledge sharing by mentoring others.
- Be part of a team who thrives in meeting and presenting to new prospective customers.
- Conduct solution demonstrations for existing and prospective customers: onsite, at industry specific events or via teleconference.
- Educate prospective customers on Nuix offerings and solutions through events and marketing initiatives.
- Participate in meetings with customers and support Sales in handling objections or asking challenging questions to move sales opportunities forward.
- Must be able to align solutions with customer business problems through effective Technical Discovery and Scoping. This will include scoping work for large tender/RFx.
- Bridge the gap between technical and non-technical stakeholders. Be the catalyst to mesh business and technical requirements into actionable outcomes.
- Design and deliver proof of concepts (PoC) tailored to meet prospective customers' business, functional and technical requirements following Project Management methodology.
- Design and deliver solutions to customers, from documentation of software/hardware recommendations and workflows to deployment of the Nuix solution and conducting knowledge transfer and consultation sessions and complete technical validation.
- Learn and maintain expert knowledge of Nuix solutions and workflows, including deployment, and best practices.
- Generate presentations, project plans, and other technical and workflow summary documentation as needed.
- Create standard demonstrations and presentations in partnership with the product leads.
- Create and customize internal and external collateral to support our customers' use of Nuix solutions.
- Develop/maintain familiarity with the use and setup of common virtual and physical Nuix system configurations.
- Build and sustain expert knowledge of common customer and industry specific use cases and business challenges.
- Work with our Professional Services and wider Technical Community to maximise customer satisfaction and optimisation.
- Become a link between customers and the Nuix Product/Development teams to drive solution development in alignment with the customer's vision.
- Demonstrate the Nuix behaviours at all times.
Skills, Knowledge and Expertise
- 5 years' minimum experience
- Fluency In German and English.
- eDiscovery/Digital Forensics, including experience with industry standards for Processing, Analysing, and Reviewing data.
- Experience with using, deploying, supporting and troubleshooting one or more of the following platforms: Nuix, EnCase, FTK, Magnet, Axcelerate, Relativity, Clearwell, Concordance
- Enterprise-level business project experience with strong process, analysis, design, and documentation skills.
- Strong interpersonal skills with superior verbal and written communication skills.
- Demonstrated problem solving ability and attention to detail to deliver high quality output while meeting deadlines.
- Ability to collaborate and communicate effectively across multiple time-zones.
- Capability to manage competing priorities.
- Proactive can-do attitude, ability to create and deliver compelling presentations to existing and prospective customers and works well both independently and in conjunction with other teammates and departments.
- Experience with SQL, virtualization (VMWare), ElasticSearch, or Graph Databases
- Expertise in one or more coding languages (Java, Python, Ruby)
We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.
About Us
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page. As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.
Nuix Vision
Finding Truth in a Digital World.
Nuix Mission Statement
Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.
Nuix Values · TAKE OWNERSHIP
· RESILIENT
· UNAFRAID
· TEAM NUIX
· HERO OUR CUSTOMERS
We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.
