Renewals Specialist

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

Our benefits include: 

• 24 days holiday plus Bank holidays, increasing with service 

• Your birthday off 

• 10% company Bonus scheme  

• Hybrid Working 

• Free Gym Membership

• Ongoing learning and development  

• Health care scheme 

• 5% Matched pension scheme 

• Beer fridge Friday and quarterly social events 

• Cycle to work scheme 

• Free parking 

• Enhanced maternity and paternity leave and more… 

DUTIES AND RESPONSIBILITIES | About the role
 

We are looking for a personable and process driven Renewals Specialist, to join our dynamic and versatile Account Management Team based in Alton, Hampshire. You will provide administrative support to our Major Accounts, tasks include providing quotations within set SLA times, assisting with queries, raising and processing orders and increasing margins gained from these accounts month on month.   

As the Renewals Specialist, you will:

• Manage renewals contracts, proving high level of accuracy and fast turnarounds for quotations and processing orders. 

• Become the go to expert for a set of vendors, managing the quote and order process 

• Provide sales administration support to external sales team member(s), renewing contracts and exploring upsell opportunities

• Own and manage the Renewals operational cycle, liaise with the key stakeholders ensuring smooth running of the sales cycle, from preparation to deal completion. 

• Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, that enhances and promotes the sales of Exclusive Networks portfolio

• Understand a diverse range of vendor products ensuring that knowledge of features and pricing is up to date.

• Work to a financial target as well as KPI's geared towards a high level of accuracy and turn around time, increase the products brought through the client base and thus increasing gross margin. 

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Renewals Specialist:

• Be personable with the ability to develop strong and lasting relationships, both internally and externally. 

• Previous Customer Service and Administration or Sales Administration experience  

• Responsive and efficient with strong communication skills and a good telephone manner 

• Be commercially aware with strong attention to detail and administration skills

• Be keen to learn and develop with a strong desire to work to and surpass targets 

• Knowledge of Microsoft Office (Excel & Word) 

• Ability to problem solve, identifying a client's needs and respond accordingly 

• Knowledge of IT Industry – knowledge of our vendors would be excellent  

• Experience using a CRM system 

WHO IS EXCLUSIVE NETWORKS? | Why work for us
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.
 

If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.