Sales Account Manager for an exciting entrepreneurial growth organisation

Interested in working in a growing customer success company where you can flourish in a flexible environment, drive your own career growth and live your best life? This is what working at Newstel Worldwide is all about. 

We have an amazing opportunity for a German-speaking Sales Account Manager to look after customer success with our partner Autobutler, an innovative ecommerce business that has become one of the largest European online platforms for car repairs.

We're really proud of the unique working environment at Newstel across all our offices worldwide, with:

A Values-driven culture - check out our values in more detail

Learning and Development - a generous learning budget each year to drive your development however you want

Flexible working hours - With the choice to work in the way that brings out the best in you, whether you're an early bird or night owl or anything in between

25 Holiday Days + your local bank holidays — because we're global like that

1 Birthday day

1 Life Event day - to recognise life's big moments like a wedding, graduation, moving house

2 Duvet days - to press the pause button and reset mentally, no questions asked

Compassionate Leave — up to 5 days time off or more if you lose a loved one, regardless of who it is - whether you've miscarried or lost a pet, you don't need to tell us why

Mental Healthcare - Unlimited support just when you need it with a subscription to Headspace 

Paid sick leave - Enhanced sick pay up to 40 days each rolling year

We're a trusted partner to clients across a range of industries to help them achieve customer success and grow their business through digitally-led multilingual customer service. With our HQ in Hamburg, Germany and customer success centres in Manila, Philippines and Istanbul, Turkey, we are a 100-strong team offering complete multilingual customer service across multiple channels, as well as back office support. 

Based at our Hamburg HQ, we are looking for a highly motivated Sales Account Manager, working with Autobutler's B2B customers, creating a meaningful impact on the development and success of the company and contributing to customer growth.  

On a typical day this could include:

• Analysing and understanding customer needs to find the best solution
• Onboarding new customers and introducing them to the product range via telephone, video calls and online presentations/workshops
• Keeping our CRM system up to date with customer relationships and opportunities
• Working closely with colleagues and the Newstel customer support team to identify opportunities for improving the customer experience

You will be experienced at helping customers find the solution that is right for them and building and managing the relationship with them. In particular you will need to be:

• Experienced with B2B sales over channels such as telephone, video calls and online workshops/webinars
• Highly proficient in spoken and written German
• Gifted at making sales and developing great customer relationships

Our ideal team member will be:

• Confident and resilient (experienced at not taking "NO" as the first answer)
• Willing to learn and become an expert in Autobutler's range of solutions
• Independent and results-oriented whilst also working collaboratively as part of the Newstel team
• Interested in the automotive industry (a nice-to-have given the client, but not mandatory)

Does this role sound like you? Excited about being part of a growing customer success company where you can flourish in a flexible environment? We're looking to fill this role ASAP so don't delay with your application 

Every person is unique, each with a career's worth of experience that we can't wait to hear about. Our culture and values are very important to us so we look for the right fit in all applications. If you want to stand out from the crowd then here are things we look out for when deciding on which applications to progress to interview.

Values

Embedding our Values throughout your application is a great way to show us why they mean something to you. 

Focus on outcomes over input

What impact did your work have? Were there any data or metrics to show that impact? What changed as a result?

Learning and growth 

Our culture empowers us with the tools we need to grow. How have you grown and what impact has it had on your career?

Keep it simple

Got a long career history? Focus on your last 3-5 roles, giving bite size info on each, focusing on the outcomes and what you did to achieve them rather than details about your duties. 

You can expect us to be rigorous in our hiring process, but we also see this as an opportunity for you to get to know us as well as us getting to know you:

Initial discussion to get to know each other (30mins)

Capabilities Interview (1 hour)

Task Interview (1 hour)

Values Interview (1 hour)