Customer Care Professional

CVS engineering GmbH
manufactures compressors and vacuum pumps specifically designed for mobile applications (primarily in trucks, railways, and buses).

CVS is part of the Swedish Atlas Copco Group, which operates in 180 countries worldwide and employs 55,000 people, selling industrial machinery, products, and services

Our in-house production, equipped with an innovative machine park, 3D measurement technology, and highly automated machining centers, provides us with significant production advantages and flexibility. This enables us to ensure the quality and operational reliability of all components and to respond quickly and individually to nearly all customer requirement

Your role

Customer Care is responsible for building a transparent relationship with our (potential) customers. Being the first contact person in the company and helping customers to get all the necessary information they are requesting

Key Tasks and Responsibilities

• The main task is to communicate with our (potential) customers by phone, email, chat or social media.
• Assist the sales force in offering products to the customer
• Enter orders into the system according to information provided by the sales force or orders placed
• Coordinate the best delivery times for open orders with production planning
• Organize shipping of products to the customer and track shipping notices
• Print out and send invoices to customers
• Support controlling by following open invoices
• Handle any customer problems or complaints in the best way to increase customer satisfaction
• Gather information across the organization to meet customer needs and communicate accordingly

To succeed, you will need

• Degree in business administration, industrial engineering or a comparable qualification.
• Experience for several years in customer care, sales support, dispatch or order management
• Strong Communication skills
• A good way of expressing oneself in speech and writing
• Ability to deal with conflicts
• Experience in building up customer relationship
• Very good knowledge of standard MS office
• Knowledge of local ERP system of advantage
• Fluent in German and English
• Other language skills of advantage

In return, we offer you

• We offer you an exciting role to grow a business within a dynamic and agile structure where the focus on customers and results will be part of your journey.
• An attractive compensation package
• Predictable and regular working hours
• 30 days of annual vacation
• A performance-driven and open corporate culture with a flat hierarchy
• Independent and varied tasks in a future-oriented and international corporate environment (Atlas Copco Group)
• Social benefits exceeding statutory requirements (e.g., capital-forming benefits, company accident insurance)
• A wide range of attractive employee benefits (e.g., corporate benefits, JobRad bike leasing, Volvo employee leasing offers)
• Free access to beverages and organic fruit

How do I apply?

To apply, please upload your application documents (cover letter, CV, references, and salary expectations) via our career portal. Unfortunately, we are unable to consider applications submitted by email or post due to data protection regulations.