Branch Manager Freight Forwarding

We are looking to recruit a Branch Manager for our Air Freight Forwarding division in Munich. You will be responsible for Customer Satisfaction and Operational Excellence (Cost, Process Quality, Productivity), as well as the achievement of optimum profitability Gross Margin – in line with the local budget. Moreover, you will play a key role in ensuring local sales development, key accounts retention and development of the people and team-management.

Key Responsibilities

• Responsible for execution of standard operational processes (Customer Service, Transactional Operations); ensure proper process interfaces
• Communicate with concerned parties for the improvement of the process interfaces
• Escalation contact in case of issues/problems and ensure corrective/preventive action
• Coordinate implementation of new business with Sales; ensure local sales development
• Retain and develop branch accounts
• People and team-management (staffing, development, discipline, etc.) for local teams
• Responsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level)
• Reporting and Statistics (Volumes, KPI's)

Requirements

• 7+ years working within the Freight Forwarding Industry with a strong focus on Operational Management and Service Excellence
• Minimum 5 years' experience in management with P&L responsibility
• Successful management of all key stakeholder relationships including shareholders and external government agencies
• Advanced knowledge of logistics process and security procedures and protocols
• Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity
• Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives
• High level analytical, conceptual and problem-solving skills
• Strong commitment to client service excellence with the ability to build solid relationships
• Fluency in German and English is mandatory

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and P&O.

WE MAKE TRADE FLOW 

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
 

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