Onsite Support Process Executive

Vor 6 Tagen

Grevenbroich, Nordrhein-Westfalen, Deutschland 1597eff6-caef-436a-9ea4-dfef6f22b44d Vollzeit 45.000 € - 65.000 € pro Jahr

Role: Onsite Support Engineer

Role Designation: Process Executive

Location: Grevenbroich, North Rhine-Westphalia, Germany

Key responsibilities:

  • Application and OS Maintenance
    : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
  • Diagnostic Troubleshooting
    : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
  • Incident and Problem Management
    : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
  • Performance Monitoring
    : Monitor and address performance-related issues
  • User Training and Advice
    : Provide advice, training, and corrections (permanent or temporary) to users.
  • Documentation and Enhancements
    : Update or create documentation, manipulate data, and define enhancements.
  • Collaboration
    : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Requirements:

  • Customer-Focused Support
    : Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
  • Incident Resolution
    : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
  • Microsoft Product Knowledge
    : Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
  • Windows 7 & 10 Support
    : Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
  • Windows 10 and MS Office 365
    : Demonstrable experience supporting Windows 10 and MS Office 365.
  • Provide EUC activities as part of TAF scope under onsite services
  • Proven experience in Incident & Asset Management along with Imaging, PC & Software deployment
  • Prior experience in a customer-focused end-user support role is valuable. This could include roles like
    Help Desk Technician
    ,
    Desktop Support Specialist
    , or similar positions
  • Great communication skills
  • German & English language proficiency

We offer to the candidates:

  • Offer Permanent contract.
  • Use of the international training database, which always has the latest training available.
  • Transparent promotion opportunities
  • Relaxed team atmosphere
  • Opportunity to make international contacts.

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