Account Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced and strategic account manager with a true 'service first' and analytical mindset? Does a varied and challenging role in one of Europe's fastest-growing companies interest you? If so, then we'd love to chat

What you'll be doing:

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As an Account Management team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners' queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, and look after them, making sure their experience is seamless and they are set up for success We're looking for an Account Manager Specialist to join our SMB Account Management team in the West Region, based in either Cologne, Düsseldorf or Essen.

Day-to-day in this role you'll:

• Take care of your own restaurant portfolio.
  • Be responsible for the overall restaurant relationship post-onboarding, which includes:
  • Strong analysis of portfolio performance and frequent quality & satisfaction checks.
  • Contact restaurant partners via phone.
  • Provide analytical after-sales support to improve our merchants' performance.
  • Build strong client relationships, through regular communication.
  • Report on the status of accounts.
  • Promote new services and marketing campaigns to existing partners.
• Relationship Management: Act as a key communicator between our operations and restaurant partners.
• Collaborations: Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Market analysis: Analyze the local market on an ongoing basis.
• Market awareness: Actively monitor what our competitors are doing and report back.

Our humble expectations: 

• Language Skills: Fluent in German, conversational in English
• Experience: 2+ years of experience in Account Management, Sales, Project Management, Customer Support, Consulting, or Marketing
• Performance: Ability to deliver results in a fast-paced environment
• Interpersonal Skills: Strong (verbal and written) communication skills, with an ability to build relationships. Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• Sales: Understanding of sales principles and ability to deliver excellent partner experience
• Time management: Good time-management skills with a problem-solving attitude
• Proactivity: High sense of ownership and proactivity 
• Tools: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making. Advanced Microsoft Excel / Google Sheets knowledge

What we offer:

• Dynamic Environment: An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work: The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture: A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth: Opportunities for personal and professional development within a global organization.

Next steps:

1. 1. Introduction meeting (You to Wolt and Wolt to you)
   2. Meeting with your potential Manager
   3. Show us why you're the best candidate for the role (Assignment stage)
   4. Final interview where we make sure we are a perfect fit for each other

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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