Director, Disability Claims

Job Classification:

Operations - Insurance Operations Our Company

For over 150 years, Prudential's diverse and talented employees have been committed to helping customers and their families grow and protect their wealth through a variety of products and services, including Group Insurance.   We are known for delivering on our promises and are recognized as a trusted brand and one of the world's most admired companies.

Director, Disability Claims

The Opportunity
The Director, Disability Claims leads end-to-end management of disability claims, setting the standard for operational excellence, customer experience, and team development. This leader champions transformation drives adoption of automation and technology and is accountable for achieving ambitious Key Performance Indicators (KPIs) and measurable business results.

Key Responsibilities

• Provide strategic direction and oversight for all aspects of disability claim management and administration.
• Own delivery of KPIs related to claim quality, turnaround time, customer satisfaction, compliance, and financial outcomes.
• Lead, coach, and develop a diverse team, fostering a culture of accountability, inclusion, and continuous improvement.
• Identify, lead, and embed process improvements—including automation and new technologies—to drive efficiency and superior performance.
• Champion change management, guiding the organization through transformation and nurturing openness to new ways of working.
• Build strong partnerships with internal and external stakeholders to execute business priorities and strategic initiatives.

Qualifications & Expertise

• 10+ years of experience in disability claims management.
• 5-7 years in a leadership role managing teams of managers and individual contributors.
• Proven record of delivering strong KPI results and business outcomes.
• Experience leading organizations through significant change, including digital or process transformation.
• Demonstrated success implementing automation or technology-driven solutions.
• Strong data-driven decision-making skills and ability to manage with metrics.
• Excellent communicator, able to influence and inspire at all levels.

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#LI-IN

What we offer you:Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $141,100.00 to $191, Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. 

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. 

If you need an accommodation to complete the application process, please email  

If you are experiencing a technical issue with your application or an assessment, please email to request assistance.

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