Service Delivery Manager

Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

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Who we are

Deutsche Börse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world. Play a key role in our mission: to create trust in the markets of today and tomorrow.

Frankfurt am Main

Your career at Deutsche Börse Group

Area of work:

As a Service Delivery Manager within Cyber Protection – Detect & Prevent team, you will be responsible for the end-to-end delivery of security services, ensuring operational excellence, stakeholder satisfaction, and regulatory compliance. You will lead cross-functional coordination, manage vendor relationships, and drive continuous improvement in cyber security areas of Data Leakage Protection (DLP), Data Security, and other relevant services.

Your responsibilities:

• Plan the rollout of the security toolsets related to Database Activity Monitoring
• Managing/monitoring policies to ensure they are effective and meet business requirements
• Advising projects and application owners on logging policy and taking them through the on-boarding process
• Documentation, tracking, monitoring, reporting and notification to stakeholders and escalation are central parts of the service delivery
• Oversee the documentation of the DAM service and processes and keep them updated when required
• Performing complex tuning and revalidation tasks for existing threat monitoring rules to adjust to emerging threats
• Enhancing and developing the database monitoring tools to ensure regulatory compliance

Your profile:

• University degree in IT, business informatics, or comparable education.
• Proven experience in information security management, ideally within the financial industry or comparable regulated business environment.
• Strong project management skills with flexibility in applying different approaches according to requirements (e.g. agile).
• Demonstrated ability to structure complex matters and drive to resolution.
• Experience in DLP, Data Security, or similar domains is a plus.
• Leadership skills to build and motivate cross-organizational collaboration to follow ideas and direction.
• Ability to structure your own work and know how to organize the work of others.
• Proven decision-making capability in dynamic situations and environments.
• Ability to present structured options and proposals to senior management.
• Relevant certifications in security management and project management such as ITIL, PMP, or similar are a plus.
• Excellent communication and interpersonal skills with the ability to build relationships and engage with professionals of all organizational levels.
• Strong analytical skills, reliability, and sense of ownership.
• Ability to firmly present complex topics clearly and effectively to small and large audiences.
• Proficiency in written and spoken English; German is a plus.

Additionally, you need to be a team player with good communication skills, highly motivated and flexible.

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Contact

Recruiting Team

Take your career to the next level with us and embrace new challenges

Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now

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