C004480 Senior Technician

Deadline Date: Monday 8 December 2025

Requirement: Senior Technician (ICT System)

Location: Wesel, DE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 25 January 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

IWC - Senior Technicians (ICT System) would be responsible for the installation, maintenance, and repair of information and communication technology systems. IWC has to provide technical support to end-users and troubleshoot any issues that arise. IWC would handle tasks related to configuring hardware and software, managing computers and networks devices, troubleshooting  technical issues, ensuring data security and system reliability, and provide technical support to end-users. Collaboration with various departments will be essential to understand technology needs and optimize the organization's ICT infrastructure to support business operations efficiently

Software configuration

• Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.
• Applies agreed standards and tools, to achieve a well-engineered result.
• Collaborates in reviews of work with others as appropriate.

System software

• Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.
• Applies system software parameters to maximise throughput and efficiency.
• Installs and tests new versions of system software.
• Contributes to preparation of software implementation procedures with fall back contingency plans.

Network support

• Contributes to the operational configuration of network components.
• Assists in the investigation and resolution of network problems.
• Assists with specified maintenance procedures.

Systems installation and removal

• Installs or removes system components using supplied installation instructions and tools.
• Conducts standard tests and contributes to investigations of problems and faults.
• Confirms the correct working of installations.
• Documents results in accordance with agreed procedures.

Release and deployment

• Uses approved tools and techniques for specific deployment activities.
• Administers the recording of activities, logging of results and documents technical activities undertaken

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance

IWC should have the knowledge in the following:

• Configuration of LAN Network devices, including VOIP and VOSIP,
• Support of back-end server infrastructure,
• System administration of AD, DHCP, VmWare and SCCM.

Experience:

• At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• Working knowledge of Local Area Networks (LAN) / Wide Area Networks (WAN) technologies, Transmission Control Protocol (TCP)/Internet protocol (IP) and standards;
• Good Working knowledge of system network troubleshooting techniques utilising complex and diverse test equipment and software tools;
• Advanced understanding of server and client technologies, Microsoft Active Directory implementations, Microsoft Exchange;
• Working experience troubleshooting technical issues and providing technical support to end-users.

Training/Certifications:

• Relevant certification in IT Service Management, such as ITIL 4 Foundation or other
• CISCO Accredited Training such as CCST
• CISCO Accredited Training such as CCNA (desirable).

Behavioral competencies:

• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
• Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities