Senior Business Operations Specialist

IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

This role will report to the Business Operations Head for the Region and will work with the local Market Unit sales team to provide Business Operations function expertise including but not limited to:

• Be a point of contact for sales team with regards to system access, CRM, reporting tools, and data.
• Onboarding and ongoing support for Sales Reps on the actual execution of the sales processes and ensuring compliance in each step.
• Ensure accuracy and transparency of CRM Data, enabling correct business decision making
• Play a key role in sales support and operations, regularly engaging with sales reps and diverse functions in the organization. Provide guidance in terms of process, pricing, and contracts
• Work with the wider Market Unit team to analyse pipeline data and movement
• Prepare data in advance of weekly forecast calls on open deals; Engage in the forecast call to present pipeline data, taking notes of the action items and driving execution.
• Follow up on deal actions and related updates with Sales rep. Ensuring the tools are properly updated by the respective sales rep and all opportunities are correctly reflected in CRM and the forecasting dashboard.
• Coordinate with other departments during the sales cycle and service delivery for the post-sales activities.
• Coordinate with the License Generation Team regarding the customer order. Attend to all their inquiries and provide the necessary clarifications
• Ensure CRM is updated with a complete set of documents i.e., Signed contracts, Pricing, Purchase Orders, Proof of delivery and other related documents.
• Ensure alignment with the global team on the product releases, sales process, and tools that need to be rolled out in the Market Unit.
• Assist the MU on quarterly business reviews and other management presentations as requested
• Look for opportunities to improve standard operating processes for sales operations and be part of the project to improve these processes.

A Business Operations would be expected to have a strong skills in the following areas:

• Comprehension of the end-to-end sales process of the business
• Worked with and managed CRM in previous roles
• Excellent excel skills
• Excellent communication skills, both written and verbal, in English and French language - other languages is a plus.
• Good financial acumen

Your background will be:

• A similar role in a large software or technology organization in the given geography
• Appreciation of and ability to work within a matrix environment 
• Have previously designed, built and improved business processes