Consultant for customer support – Dynamics CE
Vor 7 Tagen
Type of Employment
Fulltime
Possible offices
- Remote in Germany,
- Göttingen,
- Munich,
- Butzbach,
- Hamburg,
- Düsseldorf,
- Bielefeld,
- Chemnitz,
- Nuremberg-Fürth,
- Aachen,
- Bremen,
- Paderborn
Start date
Available by arrangement
Your mission
- Long-term support and proactive consulting for our Dynamics 365 CE customers (sales, customer insights, customer service, field service)
- Recording, analysing and specifying functional and technical requirements together with customers; including clear documentation
- Ensuring stable operation: independently analysing and resolving incidents
- Implementing minor adjustments and enhancements directly in customer systems
- Conducting or supporting user training and creating training materials
- Continuous maintenance and further development of solution and system documentation
- Optional: actively helping to shape our internal service and AMS structures
Your profile
- Experience in the Microsoft Dynamics 365 CE environment (Sales, Customer Insights – Journeys, Customer Service, Field Service); as a consultant or in a comparable role
- Practical experience with service/ticketing systems (e.g. Jira); quick and structured familiarisation with new tools
- Strong communication skills, empathetic and appreciative; confident in direct customer contact
- Analytical, solution-oriented and structured; focus on pragmatic, user-centred solutions
- Self-organised and responsible; team player who enjoys exchanging ideas
- Confident in dealing with different IT/process requirements; willingness to learn and desire for further development
- Very good German and good English skills
Nice To Have
- Interest in helping to shape internal service and reporting processes
Apply now
-
Technical Application Manager Dynamics
vor 2 Wochen
Düsseldorf, Nordrhein-Westfalen, Deutschland FALKE KGaA Vollzeit 90.000 € - 120.000 € pro JahrIhre AufgabeAdministration der Datenverwaltung in Microsoft Dynamics 365 for Finance & Operations, Enterprise EditionAdministration User und Berechtigungen in D365FO, CE und angeschlossenen SystemenLeitung von Teilprojekten zum weiteren Rollout unseres zentralen ERP Systems D365FO & neuer Module 365 CEPlanung und Steuerung der technischen Updates der...
-
Düsseldorf, Nordrhein-Westfalen, Deutschland Metro Markets Vollzeit 40.000 € - 60.000 € pro JahrOnline marketplaces have never been this awesome. Are you an experienced hospitality professional looking for a new challenge supporting our business customers, such as hotels and restaurants, to find the right products for their needs? Then you've come to the right place We are seeking a motivated Sales Consultant (m/f/d) to join our Telesales and...
-
Customer Support Role
vor 1 Woche
Düsseldorf, Nordrhein-Westfalen, Deutschland Cross Border Talents Vollzeit 30.000 € - 50.000 € pro JahrWe are looking for a German-speaking Customer Support Specialist to join our international team. This is a fully remote position based in Greece, including remote onboarding and training.If you currently live outside Greece, we offer paid relocation to Athens and free accommodation for your first few weeks to ensure a smooth transition. Once settled, you may...
-
Technical Customer Support Agent
Vor 7 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Northreach Vollzeit 40.000 € - 60.000 € pro JahrWe are working with an international Mobile Phone Manufacturer to search for a Technical Customer Support Agent to provide exceptional support through both phone and email channels to VIP Customers. Every day will bring new challenges and opportunities to showcase your technical expertise and problem-solving skills.What You'll Do:Engage with VIP customers to...
-
Customer Controller
vor 1 Tag
Düsseldorf, Nordrhein-Westfalen, Deutschland Avomind Vollzeit 60.000 € - 120.000 € pro JahrCompany Overview: Our client is a Japanese company with more than 200 years of history. It has two divisions: Food for human consumption and pet food. In Japan, they have established itself as a leader in the pet food industry, thus also becoming a leader in sales. Thanks to the growth that the company has had in recent years, it became the No.1 brand...
-
Customer Controller
Vor 6 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Avomind Vollzeit 60.000 € - 120.000 € pro JahrCompany Overview: Our client is a Japanese company with more than 200 years of history. It has two divisions: Food for human consumption and pet food. In Japan, they have established itself as a leader in the pet food industry, thus also becoming a leader in sales. Thanks to the growth that the company has had in recent years, it became the No.1 brand of...
-
VP of Global Customer Support
Vor 6 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland vivenu GmbH Vollzeit 120.000 € - 180.000 € pro JahrRedefine the future of live entertainment techWelcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into...
-
Solutions Consultant
Vor 7 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland Palo Alto Networks Vollzeit 60.000 € - 120.000 € pro JahrCompany Description Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...
-
Customer Supporter
Vor 7 Tagen
Düsseldorf, Nordrhein-Westfalen, Deutschland CoCoNet Computer-Communication Networks Vollzeit 40.000 € - 60.000 € pro JahrZur Verstärkung unseres Customer Support Teams am Standort Düsseldorf suchen wir ab sofort eine/n Customer Supporter (m/w/d).In dieser wichtigen Position bist Du für die technisch-organisatorische Betreuung unserer nationalen und internationalen Kunden, vorwiegend Banken, verantwortlich. Betreuung unserer nationalen und internationalen Kunden...
-
Customer Service Representative
vor 1 Woche
Düsseldorf, Nordrhein-Westfalen, Deutschland MD7 International (Communications) Vollzeit 40.000 € - 60.000 € pro JahrCONDITIONSContract: Permanent, Full-TimeLocation: Düsseldorf, HybridYOUR PROFILEExcellent written and verbal communication skills in German (C1+ level)Basic English skillsA proactive, solution-oriented mindset with strong time managementCustomer-focused thinking and the ability to work independentlyExperience in customer service, accounting, or data...