Night Porter

About Beds & Bars

Beds & Bars is a leader in European tourist accommodation and entertainment, operating backpacker hostels, bars, and traditional British pubs across 12 cities in 8 countries. Our core values focus on creating safe, secure, fun, and great-value experiences. Our motto, "Live Your Life," reflects our commitment to our team, guests, and communities. We prioritise people—those who work with us, stay with us, and join us to eat, drink, and socialise.

We are currently seeking a Night Porter to join our vibrant, international team. If you are reliable, calm under pressure, and enjoy working independently overnight, we would love to hear from you

Role Summary

As a Night Porter, you ensure the safety, security, and smooth running of the hostel during night hours. You will be the first point of contact for late arrivals and early departures, handle overnight checks, and support guests with any nighttime needs. This role requires strong attention to detail, excellent communication skills, and the ability to maintain a welcoming and secure environment during quieter or challenging hours. Flexibility to work weekends and holidays is essential.

Key Responsibilities
Guest Services

• Welcome and check in guests arriving late at night.
• Assist with early-morning check-outs and provide essential information.
• Handle enquiries professionally and support guests with nighttime needs.

Safety & Security

• Monitor guest access and ensure only authorised individuals enter the building.
• Carry out regular security and fire-safety patrols.
• Address disturbances or unsafe behaviour calmly and professionally.
• Respond to emergencies following company procedures.

Operational Duties

• Ensure communal areas, reception, and entrance spaces remain clean and presentable.
• Complete nightly cleaning tasks and basic maintenance checks.
• Prepare areas for the morning team (e.g., sorting luggage tags, organising reception space).
• Assist housekeeping by preparing information on early check-outs or room changes.

Administration & Reporting

• Manage late-night reservations, cancellations, and modifications in the booking system.
• Process payments for late check-ins using approved procedures.
• Record incidents, maintenance issues, and security concerns in the nightly handover log.
• Communicate clearly with the day team during handover.

What We're Looking For
Skills & Competencies

• Strong communication and a friendly, calm manner.
• Excellent customer service, especially in challenging or sensitive situations.
• Ability to stay alert and focused throughout the night.
• Good problem-solving skills and confidence in handling incidents.
• Tech-savvy and comfortable using booking systems and online platforms.
• Well-organised with strong attention to detail.
• Ability to work independently with minimal supervision.

Bonus Skills

• Fluency in multiple languages is a plus
• Previous security, reception, or hospitality experience is beneficial.

Physical & Mental Requirements

• Ability to remain awake and attentive during night shifts.
• Ability to stand or walk for extended periods.
• Occasionally lift or carry items weighing 5–15 kg.
• Comfortable working in a quiet or sometimes unpredictable environment.
• Strong emotional resilience and stress-management skills.

Legal Requirements

To be eligible for this role, you must:

• Have the legal right to work in the country of employment.
• Provide all required documentation under local law.
• Maintain an active bank account in your name.

Why Join Us?

Joining Beds & Bars means becoming part of a diverse, supportive team that values personal growth and celebrates individuality. If you're passionate about hospitality and enjoy night-time work in a lively environment, this role could be perfect for you

Perks & Benefits

• 50% off food and drink in all our bars.
• 50% off St Christopher's Inns accommodation in Europe and partner properties worldwide.
• Industry-recognised training with certificates.
• Regular incentives, trips, and rewards.
• Employee of the Month, Quarter, and Year awards with cash prizes.
• Free mental health support, counselling, and wellbeing resources.
• Access to our award-winning development scheme

Equal Opportunities

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to age, disability, gender, nationality, race, religion, sexual orientation, or any other status protected by applicable UK/EU laws.

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