Customer Support Center Engineer 1

Vor 5 Tagen


Berlin, Berlin, Deutschland Fives Group Vollzeit 40.000 € - 60.000 € pro Jahr

Report to the Customer Support Center Manager (CSCM) and are responsible for providing technical assistance and problem-solving support to customers. They are responsible for the provision of additional services and carry out support activities for the service organisation.

This role requires a great attitude to problem solving, knowledge of technologies and machines, in-depth knowledge of programming and software design, and proven experience in a technical role.

RESPONSIBILITIES

To ensure a timely response to the requests of the customers - for which they are the technical reference point – and to guarantee the provision of ancillary services.

MAIN TASKS

• To collect and respond to calls for from Customers.

• To manage support tickets assigned to them until resolved.

• To interface with the Customer in order to identify and resolve technical issues.

• To support the Spare Parts Department for the procurement of materials.

• To report the assistance intervention for the purpose of informing the Customer and drafting a historical database for consultation.

• To set up, execute and control the design of plant modernization orders.

• To be available for short periods of travel

• To make themselves available outside working hours during their on-call shift.

REQUIRED SKILLS AND ABILITIES

• Good knowledge of English (knowledge of a second language is also welcome)

• Proactivity, Customer orientation

• Excellent analytical and problem-solving skills

• Attitude to teamwork

• Availability to travel and to make shifts on call

• Flexibility and resistance to stress

• Excellent knowledge of the office package, especially Excel

• In-depth knowledge of programming applied to the automation field

• Good knowledge of C++ and Visual Studio

• Good S7/TiaPortal programming skills (Rockwell welcome)

• Good knowledge of Profibus Profinet and LAN networks

• Reading and understanding electrical and mechanical drawings (Basic)



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