Working Student Commercial Sales Service

Working Student Commercial Sales Service (all gender)

Location: Germany (Remote)

Contract: Part-time / Definite

Language(s): Fluent German & English is a plus

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.

Join us as we lead the future of finance automation

Meet the Team: The Commercial Sales Service role plays a vital part in supporting the sales team and ensuring the seamless execution of sales processes across the organisation. This position focuses on delivering comprehensive administrative assistance, precise data management, and proactive customer interaction to optimise sales operations. Key duties involve keeping detailed records, preparing service proposals for clients, managing CRM platforms, and delivering exceptional customer service to enhance both team performance and client experience.

Your day to day:

• Customer Interaction: Communicate with customers in a professional and timely manner, assisting with their questions and concerns.Work together with different internal teams to help address customer issues and contribute to their satisfaction. Assist in building and maintaining clear and trustworthy relationships with customers from the start of the contract process, including collecting necessary customer information and purchase orders.
• Sales Assistance: Act as a contact point between customer service queries and the Global Support and Sales teams, supporting the preparation of service proposals and identifying possible upselling opportunities. Help the sales team with administrative duties such as processing orders, gathering purchase orders and CIF details, managing contracts, and preparing invoices.
• Data Handling: Support regular updates and maintenance of the customer database to keep all information accurate and current.
• Sales Document Support: Assist in preparing, reviewing, and managing sales contracts, agreements, and other relevant documents, especially during contract renewals. Help ensure that all documents are complete, accurate, and comply with company policies and legal requirements.

What makes you excel in this position:

• Currently pursuing a degree in Business Administration, Economics, or a related field (advanced students preferred).
  
  Initial experience in sales support, customer service, or administrative tasks is an advantage.
• Strong organizational and time management skills with the ability to handle multiple tasks effectively.
• Fluent communication skills in German and English are a plus, as well as interpersonal skills with a proactive and collaborative mindset.
• Proficiency in using MS Office (especially Excel, Word, and PowerPoint); experience with CRM systems is a plus.
• High attention to detail and accuracy in data entry and documentation.
• Ability to work independently as well as effectively within a team.
• Customer-oriented attitude combined with problem-solving skills.
• Interest in sales processes and willingness to learn best practices in commercial after-sales operations.

Why you'll love it here

Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.

At our core, we're Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.

EEO Statement

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.

To all recruitment agencies

Serrala does not accept agency resumes. Please do not forward resumes to our job alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.