Graduate Engineer

We are looking for a technically skilled and passionate
Support Engineer
on behalf of our client to provide exceptional technical solutions to our customers, ensuring their needs are met efficiently and effectively. As a key member of the global Support team, you will play a vital role in delivering outstanding customer experiences and driving continuous service improvement.

The primary responsibility of the
Support Engineer
is to provide high-quality technical support and solutions to the customers from first contact to resolution.

Location: Gilching, Munich.

Key responsibilities of the role:

• Owning and managing customer incidents from initial report through to resolution.
• Prioritising and categorising issues effectively, escalating where necessary.
• Delivering software or infrastructure updates as part of the solution process.
• Following structured troubleshooting methodologies to diagnose and resolve technical issues.
• Maintaining clear and proactive communication with customers, ensuring they are informed at all times.
• Building and maintaining strong, trust-based relationships with customers.
• Providing excellent customer service at all times.

About you:

• Bachelor's Degree/equivalent in a STEM or Computer Science-related subject.
• Strong technical aptitude and problem-solving skills.
• Experience in communicating technical information to a range of audiences, both technical and non-technical.
• Previous experience in delivering customer service.
• Excellent written and verbal communication skills.
• A proactive and solution-oriented mindset.