Global Business Process Manager

29 countries. Around 49,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX Support us in supplying the people of Europe with medicines and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Where you can proactively master challenges, implement ideas and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical retailer in Germany and at the same time the best integrated healthcare provider in Europe.

Join our Corporate Business Services (CBS) team within the Group CFO organization as Global Business Process Manager (m/f/d) Order-to-Cash at our headquarters in Mannheim or our location in Sofia (Bulgaria) or Vilnius (Lithuania). In this role you will support to develop and evaluate the processes and identify inconsistencies – globally – to meet the strategic objectives and to get a best practice approach.

• Analyze and improve Accounts Receivable (AR) processes to enhance efficiency and accuracy
• Drive automation initiatives for invoice generation, collections, and cash application
• Provide in-depth knowledge and expertise on specific Accounts Receivable (AR) processes
• Use data mining to identify shortcomings in our O2C processes
• Monitor key performance indicators (KPIs) to track the health of AR processes
• Collaborate with cross-functional teams (Finance, IT, Sales) to streamline AR workflows
• Conduct root cause analysis for discrepancies and proposing corrective measures
• Ensure compliance with company policies, accounting standards, and local regulation
• Deliver O2C process related trainings
• Assist in the documentation and standardization of AR processes across global teams
• Act as a subject matter expert to support AR-related system implementations and upgrades
• Provide regular updates and reports to leadership regarding AR metrics and process outcome

In this role you will collaborate closely with:

• Tool Leads: To align on strategy, ensure seamless system integrations of designed processes, and support tool configuration, testing, and deployment phases.
• Sales/Ops: To define process requirements and ensure alignment with sales & operations strategies.
• CBS (I2C): To define process requirements and ensure alignment with finance strategies.
• SSC / Countries: To ensure that the corporate-wide process standards are also implemented/adapted for SSC/countries.
• Senior Management: To provide process KPI updates, resolve escalations, and align priorities with organisational goals.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field or an
• 5+ years of experience in Accounting or 3+ years Order-to-Cash, or related finance process management function, ideally 7+ years of experience in Finance or IT
• Accounting Certification (CPA, ACCA or similar), any project management certification is a strong advantage
• Proficiency in ERP systems (e.g., SAP) and AR process tools (e.g. high radius, esker, blackline), experience with automation tools (e.g., RPA, AI) in AR processes is a plus
• Strong analytical and problem-solving skills, with Strong attention to detail with a results-oriented mindset
• Ability to work independently while collaborating effectively with global teams
• Excellent communication skills in English; additional languages are a plus

Our Benefits:

• Future-proof: We are growing and expanding. We are the market leader and offer you a permanent employment contract, vacation pay as well as 30 days of vacation and much more. (job bike, company pension scheme, etc.)
• Reconciliation of private and professional life: We offer mobile office and flexible working time models.
• Career: We promote you There are great opportunities within the PHOENIX Group.
• Continuing education: We would love to - we are happy if you are eager to learn. The PHOENIX Learning World offers you an exclusive range of further training courses.
• Team: This is how we work. We promote team cohesion through small and large events.

Please apply online including your salary expectation and your earliest possible starting date. Your contact person is Mr. Erik Sabo. We are looking forward to your application