Customer Support Specialist
Vor 5 Tagen
Your mission
As a customer support specialist at Ableton, you'll be part of a diverse, international team that includes many musicians and experienced Live users. Your mission is to uphold Ableton's reputation for attentive, customer-focused support. Success in this role requires strong self-motivation, the ability to view challenges from the customer's perspective, and a genuine interest in enhancing the overall Ableton user experience.
We're seeking a new team member with solid knowledge of Ableton Live and a passion for music technology. You should have prior customer service experience and excellent verbal and written communication skills in English, as well as proficiency in either French, Spanish, or German.
This is a full-time, 12 month contracted position. We offer the option to alternate flexibly between remote work and time on-site in our Berlin office.
Your responsibilities
Deliver technical support to users via email
Assist customers with sales and account-related inquiries through email
Work closely with various teams across Ableton to resolve issues and improve workflows
Contribute to team meetings and participate in dedicated workgroups
Your profile
You bring a solid understanding of Ableton Live and feel at home working with audio hardware, software, and troubleshooting on macOS and/or Windows.
You have a background in customer service and are comfortable working with customer support platforms.
Your written and spoken communication skills are excellent in English and in either French, Spanish, or German (approx. C1 level).
You approach challenges with a service-oriented mindset and naturally consider situations from the customer's point of view.
You thrive in collaborative environments while maintaining an independent, proactive, and solution-focused working style.
You have the ability to work efficiently - especially during periods of high demand
Your application
CV (without a picture)
About us
Here at Ableton, we come from a wide range of cultural and professional backgrounds. What connects us is the shared belief that each of us has the skills and knowledge to contribute to something big: helping to shape the future of music culture.
We're passionate about what we do, and equally as passionate about improving who we are. We work hard to foster an environment in which people can grow both personally and professionally. We believe that diverse groups of people make better teams. We're committed to increasing diversity in our workplace and providing equal opportunity throughout our recruitment process.
With us, you'll work in a relaxed but dynamic environment, surrounded by people who love music and technology. You'll be creatively challenged, encouraged to develop and improve, and you'll become part of an expanding, diverse company.
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