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Forward Deployed Engineer

vor 5 Stunden

Berlin, Berlin, Deutschland Synthflow AI Vollzeit

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

  • Over 5 million hours of contact center operations saved

  • 35% more calls answered compared to non-AI operators

  • 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

About the Role

As a Forward Deployed Engineer (FDE) at Synthflow, you'll be the bridge between our technology and our customers' real-world success. You'll work hand-in-hand with enterprise clients after the sale to implement, customize, and optimize Synthflow's AI phone agent solutions for their unique environments.

You'll combine strong technical acumen with customer empathy — translating business challenges into scalable solutions and ensuring smooth deployment, adoption, and measurable impact. This is a hands-on, high-ownership role where you'll be both a builder and a strategic partner, helping customers realize the full value of Synthflow's platform.

Your Responsibilities

  • Lead end-to-end implementation of Synthflow's AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live.

  • Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives.

  • Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools.

  • Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes.

  • Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow's engineering and product teams.

  • Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments.

  • Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency.

  • Contribute to account growth and renewal by driving strong adoption and long-term technical alignment.

Who You Are

  • You have 3–6 years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer.

  • You're a hands-on problem solver — comfortable writing and debugging code (e.g. Python, JavaScript, or low-code integrations).

  • You've led enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms.

  • You have experience or deep interest in AI/ML technologies, especially conversational AI or LLM-based systems.

  • You're a strong communicator who can bridge technical and business perspectives with clarity.

  • You thrive in fast-paced, collaborative environments and are motivated by helping customers succeed.

  • You are fluent in both German and English

Preferred Qualifications (Bonus Points)

  • Experience integrating or supporting telephony providers, SIP, or contact center systems.

  • Background in LLM prompting, AI orchestration, or intelligent automation.

  • Familiarity with enterprise post-sales success frameworks (adoption, enablement, value realization).

  • Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings.

What We Offer

  • Impact at scale: Shape how leading enterprises adopt and operationalize AI voice technology.

  • Autonomy at speed: A high-trust, high-ownership environment where you can move fast and make a difference.

  • Remote-first flexibility: Work from anywhere with a distributed, async-first team.

  • Cutting-edge tech: Build and deploy real-world AI systems at the frontier of automation.

  • Growth path: Opportunities to evolve into leadership across technical success, product, or engineering.

  • Rewarding package: Competitive pay, meaningful equity, and comprehensive benefits.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.