Payroll Delivery Director

 
About the Opportunity
 
The Payroll Delivery Director for Dayforce Germany reports to the VP of Managed Services (MS) EMEA and plays a key role in driving Dayforce's growth ambitions in the German market. The position focuses on four core business areas: MS Services Strategy and Management, Business Change, and Business Operations.

This is a key leadership position within Dayforce Germany, operating within the global matrix structure of the Managed Services delivery organization.
The role requires oversight and coordination of diverse business operations, demanding an experienced and highly effective leader.
The Director is responsible for optimizing German Managed Services delivery practices and ensuring enterprise-level scalability to support future growth.
Deep expertise in German payroll and proven experience in managing Managed Services delivery teams are essential.
The role demands exceptional leadership, communication, and interpersonal skills, as well as strong business acumen and professional integrity.
The incumbent must embody Dayforce values and consistently demonstrate the corporate mission to "Make Work Life Better."

What You'll Get to Do
 
1. Business Change

Lead all business change initiatives impacting Dayforce Managed Services Germany, covering people, processes, systems, and financial dimensions.
Areas of responsibility may include:
Organizational transformation and restructuring
Separation activities and operational readiness projects
Office relocation and facility setup
Outsourcing initiatives for managed services
Deliver clear and effective communications related to business change within the EMEA region and the global MS community.

2. Business Operations – Internal

Collaborate across functional areas to foster alignment, promote company culture, and ensure adherence to corporate policies.
Oversee day-to-day operational activities, including financial performance and business efficiency, while maintaining a productive work environment.
Ensure all business systems are compliant, effective, and accessible to all relevant employees.
Coach and develop the MS leadership team to enhance engagement, performance, and accountability.
Lead recruitment campaigns to meet growth and operational objectives.
Manage relationships with key partners and vendors.
Ensure compliance with all relevant European and German legal requirements, as well as global company policies.
Develop and maintain Business Continuity and Disaster Recovery plans to safeguard business operations.

3. Business Operations – External / Customer-Facing

Represent Managed Services to German and global customers, managing escalations and driving continuous improvement initiatives.
Serve as part of the executive team in sales-related activities, participating in conferences and presenting the value proposition of Managed Services to prospects and clients.
Partner with the Customer Success organization to anticipate and address customer challenges.
Collaborate with the MS delivery organization to ensure operational excellence across key metrics including Revenue, Profitability, Product Development, Engagement, Customer Satisfaction, and Risk Management, aligning with Dayforce Germany's annual objectives.

Skills and experience we value

Proven expertise in strategic planning and business development
Demonstrated leadership, decision-making, and problem-solving skills
Experience in senior leadership roles within a software or SaaS environment
Proficiency across key areas including:

Sales support and solution design
Implementation and customer delivery leadership
Operational service management and customer relationship oversight
Managing complex customer escalations

Broad understanding of business functions such as HR, Finance, and Marketing
Working knowledge of data analysis, performance metrics, and IT/business infrastructure
Exceptional organizational, leadership, and communication abilities
Recognized as a people leader and culture champion
Fluent in German and English, both written and spoken.

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