Technical Service Manager DBF

Tate & Lyle is a global provider of distinctive, high-quality ingredients and solutions for the food, beverage and other industries. Listed on the London Stock Exchange, the company was founded in 1921 and is considered a global leader in the production and worldwide marketing of industrial and nutritional ingredients.

At Tate & Lyle, we are dedicated to making more than extraordinary ingredients. We are a purpose driven company dedicated to transforming lives through the science of food by supporting healthy living, building thriving communities, and caring for our planet. 

For our Lübeck site in Germany or Home-Based, we are searching for a:

Technical Service Account Manager DBF (France and Iberia)

The Technical Service Account Manager brings relevant technical knowledge to customer accounts, helping translate complex client needs into customised solutions. Acting as both a technical advisor and sales representative, the Technical Service Account Manager identifies growth opportunities, supports product customisation, and builds trusted partnerships.

Tasks and responsibilities

• Serve as a technical consultant for the assigned accounts, understanding client needs to develop product solutions and applications that align with specifications and performance requirements.
• Collaborate with internal teams, including teams in Sales & Account Management and Innovation & R&D, to communicate client requirements and support the creation of tailored product solutions and applications.
• Present technical insights to clients within the assigned accounts, articulating the benefits and value propositions of solutions while addressing potential concerns.
• Proactively identify opportunities for product or service upsell, leveraging comprehensive technical knowledge to illustrate the value of enhanced or additional offerings.
• Maintain detailed account records for the dedicated part of the portfolio, ensuring accuracy in customer information, needs and preferences for long-term relationship building.
• Support the sales process by contributing to customised sales strategies within the team, based on technical understanding and client requirements.

Qualifications  

• Bachelor's degree or equivalent experience in Food Science/Technology or related field.
• Experience in dairy and/or fruit applications
• Comprehensive knowledge of relationship management, sales and a key technical/scientific discipline within Technical Service, with full knowledge of methodologies, processes, practices, and atypical issues within Technical Service function.
• Largely able to operate independently, though may seek guidance on atypical or complex Technical Service issues. Able to coach juniors on technical and operational matters in a specialism.
• Accountable for own targets.
• Frequently conducts detailed analysis and investigation to identify customised solutions for customers, determine best options, or suggest improvements to existing methods.
• This role involves initiating communication with cross-functional teams to address and resolve shared issues, collaborate on processes or transactions, and interpret or clarify technical information to enhance understanding.
• Spanish and French language skills

What we can offer you

• A competitive salary
• Bonus opportunity
• Unlimited Contract
• Holiday pay and 13th salary
• 55 € per month for a private pension plan
• 30 days annual leave
• Flexible working hours
• Job bike / company fitness
• On-site canteen and free water, coffee, tea without end, as well as muesli and milk
• Good free parking facilities

Are you interested? Then we look forward to receiving your application on our careers page.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.