Ocean Export Specialist

vor 1 Woche

Hamburg, Hamburg, Deutschland Morrison Express Vollzeit 42.000 € - 60.000 € pro Jahr


HAM Customer Service Representative (Export)


Hamburg , Germany
|
Full-time

Join our dynamic logistics team and take ownership of end-to-end import operations for our valued customers. As an
HAM Customer Service Representative
, you'll be the key point of contact ensuring smooth shipment handling, timely communication, and accurate documentation across global trade flows.

Role and Responsibilities:

  • Follow-up on operational export flow (Primary Job Function):
  • Process supplier bookings and inform overseas stations when applicable.
  • Process carrier bookings based on vessel schedule and rate agreements.
  • Process export customs clearance with suppliers and customs broker.
  • Process pre-carriage with selected trucking vendors.
  • Process HBL/MBL draft instructions.
  • Process final BL's after confirmation and vessel sailing.
  • Process AP/AR billing to complete the files.
  • Create complete pre-alerts to overseas stations and customers.
  • Report all kind of exceptions to customers or counter offices.

  • Update milestones timely in the system.

  • Follow-up on cross-trades flow (Primary Job Function):

  • Closely monitor information flow and milestones from origin and destination office.
  • Inform customer about schedules and exceptions.

  • Complete AP/AR billing as per company standard.

  • Follow-up on operational import flow (Back-up task only):

  • Check and confirm bookings with customers.
  • Provide carrier booking instructions.
  • Check pre-alerts for complete information and inform customers.
  • Check vessel arrival status and inform arrival notices to customers.
  • Check the HBL/MBL status to ensure proper release of shipments.
  • Prepare customs clearance in a timely and accurate manner.
  • Prepare trucking orders in a timely and accurate manner.
  • Collect POD's after delivery is completed.
  • Report all kind of exceptions to customers or counter offices.
  • Update milestones timely in the system.
  • Update all PO's for vendor payments timely in the system.

  • Create and send invoices for timely and accurate billing as per company standard.

  • Other Important tasks in the job scope:

  • Ensure completeness of files (digital and hardcopies).
  • Ensure clear SOP's and documentation together with the sales team for excellent customer implementation.
  • At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner.
  • Support (inside) sales with obtaining or quoting rates when requested.
  • Prepare or verify reports after request from management.
  • Conduct a proper file-check to ensure timely and accurate figures in the monthly closing.

Why Join Us

  • Be part of a collaborative international logistics network.
  • Work in a fast-moving environment with opportunities for growth.
  • Enjoy a supportive culture that values initiative, accuracy, and teamwork
  • We offer a competitive package that includes health insurance allowance, performance bonus, and an international working environment. For highly qualified candidates, we are also able to provide work visa sponsorship.

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