Customer Services Assistant Manager

vor 22 Stunden

Kronberg, Hessen, Deutschland FFB Vollzeit 40.000 € - 80.000 € pro Jahr

About The Opportunity
Job Type: Permanent

Application Deadline: 31 October 2025

Title:
PI & Advisory Operations Assistant Manager

Department:
Personal Investing (PI) & Advisory Operations - Germany

Location:
Kronberg, Germany

Reports To:
Team Manager Client Data Management and Quality

Level :
Assistant Manager

We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our German Customer Operations team and feel like you're part of something bigger.

About Your Team
The German Customer Operations department is part of Global Personal Investing and Advisory Operations (GPIA Operations). Operations in Germany supports profitable business growth by continuously improving operational processes and the overarching operating model. The department aims to deliver an outstanding customer experience and works collaboratively with Technology, Client Services and Sales (cross-functional approach).

About Your Role
PI & Advisory Operations Germany consists of different teams and is organized into the key functions of Post and Document Management, Client-Onboarding and Client Maintenance, Re-Registration and Transfers, Dealing, Ordering, Reconciliation and Distributions, as well as customer regulatory reporting and tax.

This role covers
client data management and quality activity
. The key activities include:

  • Set-up, maintenance and deletion of client information
  • Processing of Not In Good Order client information set-up and maintenance requests
  • Completion of data cleansing activities to adhere to data accuracy and consistency requirements
  • Ensure that quality and productivity standards are adhered to
  • Identify inefficiencies and process transformation opportunities to further drive automation and digitization
  • Creation of IT change requests (incl. determination of a business case) and support testing and implementation

About You
You are right for this role if you have the following skills and experience:

  • Fluency in both German and English
  • Good numeracy and attention to detail with a background in data processing
  • Process optimization and continuous improvement knowledge
  • Client-centricity
  • High level of quality assurance and risk awareness
  • Flexibility and collaboration

Please note that advanced/native German skills are a must have
.

Feel Rewarded
For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit

Please note we are committed to providing equal opportunities to all candidates, regardless of background, religion, sexual orientation or identity. We value diversity and strive to create an inclusive environment where every individual can thrive and contribute with their unique skills.

  • Customer Services Assistant Manager FFB

    vor 17 Stunden

    Kronberg, Hessen, Deutschland Fidelity International Vollzeit 40.000 € - 80.000 € pro Jahr

    About the OpportunityJob Type: PermanentApplication Deadline: 31 January 2026Title: PI & Advisory Operations Assistant ManagerDepartment: Personal Investing (PI) & Advisory Operations - GermanyLocation: Kronberg, GermanyReports To: Team Manager Client Data Management and QualityLevel : Assistant ManagerWe're proud to have been helping our clients build...

  • Assistant Manager Technical Client Service

    Vor 7 Tagen

    Kronberg, Hessen, Deutschland FFB Vollzeit 60.000 € - 80.000 € pro Jahr

    About The OpportunityJob Type: PermanentApplication Deadline: 30 November 2025TitleAssistant Manager Technical Client ServiceDepartmentClient ServicesLocationKronberg - GermanyReports ToSenior Manager Technical Client ServicesLevel4Wir sind stolz darauf, dass wir unseren Kunden seit über 50 Jahren dabei helfen, eine bessere finanzielle Zukunft zu gestalten....

  • Assistant Manager Technical Client Service

    vor 19 Stunden

    Kronberg, Hessen, Deutschland Fidelity International Vollzeit 50.000 € - 90.000 € pro Jahr

    About the OpportunityJob Type: PermanentApplication Deadline: 31 January 2026Title Assistant Manager Technical Client ServiceDepartment      Client ServicesLocation Kronberg - GermanyReports To       Senior Manager Technical Client ServicesLevel 4Wir sind stolz darauf, dass wir unseren Kunden seit über 50 Jahren dabei helfen, eine bessere...

  • Customer Service Associate m/w/d

    Vor 6 Tagen

    Kronberg, Hessen, Deutschland Fidelity International Vollzeit 45.000 € - 60.000 € pro Jahr

    About The OpportunityJob Type: PermanentApplication Deadline: 30 November 2025**Title Associate Client Services Bereavement & PledgesAbteilung Kundenservice Abteilung NachlassLocation Kronberg - GermanyBerichtet Senior Manager Client ServicesLevel 3**Wir sind stolz darauf, unseren Kunden seit über 50 Jahren beim Aufbau einer besseren finanziellen Zukunft zu...

  • Customer Service Associate m/w/d

    vor 1 Tag

    Kronberg, Hessen, Deutschland Fidelity International Vollzeit

    About The OpportunityJob Type: PermanentApplication Deadline: 31 October 2025**Title Associate Client Services Bereavement & PledgesAbteilung Kundenservice Abteilung NachlassLocation Kronberg - GermanyBerichtet Senior Manager Client ServicesLevel 3**Wir sind stolz darauf, unseren Kunden seit über 50 Jahren beim Aufbau einer besseren finanziellen Zukunft zu...

  • Manager Infrastructure Services

    vor 21 Stunden

    Kronberg, Hessen, Deutschland Fidelity International Vollzeit

    About The OpportunityJob Type: PermanentApplication Deadline: 14 November 2025Title Manager Infrastructure ServicesDepartment Technology German Platform and AdvisoryLocation Kronberg, GermanyWe share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first....

  • Proposition Manager

    Vor 6 Tagen

    Kronberg, Hessen, Deutschland FFB Vollzeit 50.000 € - 80.000 € pro Jahr

    About The OpportunityJob Type: Fixed Term ContractorContract duration : 23 months.Application Deadline: 30 November 2025TitleProposition ManagerDepartmentPI&A Proposition ManagementLocationKronberg im Taunus, GermanyLevelAssistant Manager/ManagerPlease note that this is a Fixed Term Contract for a Maternity cover that will go until end of Sept 2027 with a...

  • Proposition Manager

    Vor 5 Tagen

    Kronberg, Hessen, Deutschland Fidelity International Vollzeit 45.000 € - 90.000 € pro Jahr

    About the OpportunityJob Type: Fixed Term ContractorContract duration : 23 months.Application Deadline: 30 November 2025Title Proposition ManagerDepartment    PI&A Proposition ManagementLocation Kronberg im Taunus, GermanyLevel Assistant Manager/ManagerPlease note that this is a Fixed Term Contract for a Maternity cover that will go until end of Sept...

  • Proposition Manager

    vor 24 Stunden

    Kronberg, Hessen, Deutschland Fidelity International Vollzeit 60.000 € - 100.000 € pro Jahr

    About the OpportunityJob Type: Fixed Term ContractorContract duration : 23 months.Application Deadline: 31 January 2026Title Proposition ManagerDepartment    PI&A Proposition ManagementLocation Kronberg im Taunus, GermanyLevel Assistant Manager/ManagerPlease note that this is a Fixed Term Contract for a Maternity cover that will go until end of Sept 2027...

  • Regional Sales Manager

    vor 2 Wochen

    Kronberg, Hessen, Deutschland Ubiqconn Technology Vollzeit 90.000 € - 120.000 € pro Jahr

    Location:Frankfurt am Main area, Germany (on site)About the role:As the sales manager at Ubiqconn Technology Europe, you will be a primary driver of landing and expanding our branded RuggON business into Enterprise and Government accounts across many key industries, representing our direct and channel sales business.You will actively qualify accounts and...