German Customer Support Specialist in Lisbon

vor 14 Stunden

Frankfurt am Main, Hessen, Deutschland Cross Border Talents Vollzeit 36.000 € - 60.000 € pro Jahr


Take Your Career to the Next Level

We're seeking a driven and customer-focused Customer Support Specialist to join our dynamic team. If you thrive in fast-paced environments, embrace change, and enjoy assisting others, this role is perfect for you

Role Overview: 

As a Customer Support Specialist, you will be the first point of contact for customers, providing top-notch assistance across various channels. Your ability to communicate clearly, solve problems efficiently, and ensure a seamless customer experience will make you a valuable part of our team.

Key Responsibilities:

  • Provide exceptional support via phone, chat, email, and social media
  • Assist customers with account setup, logins, verifications, financial transactions, and technical concerns
  • Deliver professional and friendly guidance to ensure a positive customer experience
  • Respond to inquiries with speed, accuracy, and empathy
  • Foster strong customer relationships through effective communication
  • Adhere to internal policies while maintaining high service standards
  • Share insights to improve processes and enhance overall customer satisfaction

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary: Competitive compensation that values your skills
  • Performance Bonus: Recognizing your achievements
  • Meal Allowance: Covering your daily meals
  • Transportation Support: Assisting with commuting costs
  • Health & Life Insurance: Comprehensive protection for your well-being
  • Relocation Package: Assistance to make your move smooth and stress-free
  • Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence 


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