Cloud Solution Architect Security Germany

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Global Delivery (GD) is a central team of experienced CSA employees and partners that support Microsoft customers on their hybrid/public cloud journey through efficient, repeatable delivery processes. Our security team in Germany includes nearly 20 technical experts who help public sector and enterprise clients maximize business value with Microsoft's products, services, frontier AI, and partnerships.

As a Cloud Solution Architect (CSA), you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Microsoft Identity and Security technical subject matter expertise on AD, ADFS, and Entra ID, you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive positive Customer Satisfaction and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
• Land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, including on op-premise and cloud.
• Support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft security products utilization as you lead technical solutioning and nurturing across the customer journey.
• Deliver technical presentations & demos and propose high-level solutions and work with key Microsoft and Partner resources to drive deployment & customer adoption Identify cross sell/upsell/Unified opportunities through customer engagement.
• Align your individual skilling to team/area demands and Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
• Run Architectural Design Session to build a plan for implementing the solution – governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
• Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
• Embody our Culture and Values

Qualifications

Required/minimum qualifications

German citizenship and living in Germany.

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Strong knowledge of Windows operating systems, Active Directory, Tiering, Group Policy, ADFS preferably in a large-scale environment

Good understanding of Microsoft 365 Defender Suite, Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Entra ID, IaaS, Network Security, Data Security

• Multiyear experience in a customer-facing role in information technology (IT)
• Excellent troubleshooting and problem-solving skills

• Fluency in both written and verbal English & German languages is required.

• Technical Certification in On-Premise and Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

o Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Infrastructure; Cloud Security; Data Security; Certification in one or more of the following technologies preferred: Microsoft 365 Security Administrator, Microsoft Security Operations, Cloud Security, CCSP, CEH, OSCP, GSEC.

Additional or preferred qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 3+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

2+ years experience working in a customer-facing role (e.g., internal and/or external).

2+ years experience working on technical projects.

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.