IT Administrator L1

I'm helping
Mpower Plus UK Ltd
find a top candidate to join their team
flexible
for the role of
IT Administrator L1 / IT Service Engineer (m/f/x)
.

You will ensure seamless operations and elevate technical experiences in a dynamic environment.

Compensation:

USD 0/month

Location:

Munich Central Station, Bayerstraße, Munich, Germany

Mission of Mpower Plus UK Ltd:

"Mpower Plus exists to empower organizations through strategic talent acquisition and staffing solutions. Our mission is to build lasting partnerships that enable clients to achieve sustainable success and stay prepared for what's next. Leveraging our deep industry expertise, rigorous search methodology, and global presence across key EU and Asian markets, we connect companies with exceptional talent while adapting to diverse and evolving workforce needs."

What makes you a strong candidate:

• You are proficient in Windows system administration, Windows Server administration, Wide area network (WAN), Local area network (LAN), Hybrid cloud.
• German - Fully fluent
• English - Fully fluent

Responsibilities and more:

Location: Munich, Germany (on-site required).

Hiring Mode: Freelance / Contract.

Duration: 6 months initially (extension anticipated).

Overview

The role is responsible for delivering end-to-end technical support for Experience Centers, covering infrastructure, Azure environments, AV systems, and demo/event readiness. The ideal candidate will ensure seamless operations across lab environments, customer demos, and meeting spaces while maintaining high reliability for all technology assets.

Mandatory Skills:

* Onsite Infrastructure Support (Windows Servers administration).

* Azure Identity Management Specialist.

Nice to have:

* Audiovisual (AV) Support Technician.

* Azure Basics.

Key Responsibilities

Infrastructure & Server Room Operations

Act as smart-hands support for Experience Center network and compute infrastructure.

Execute rack-and-stack activities, hardware provisioning, and structured decommissioning in the server room.

Manage incidents and problems across WAN/LAN/WLAN and core compute environments.

Perform configuration, maintenance, and troubleshooting of network systems.

Ensure the server room and on-prem infrastructure remain fully operational during business hours.

Experience Center Demo Environment Management

Deploy, configure, and support onsite demos and experience environments.

Perform daily system checks, walkthroughs, and validation of demo readiness.

Provide technical assistance to presenters, account teams, customers, and EC personnel.

Maintain detailed inventory of demo assets and equipment.

Manage EC-specific Azure subscriptions and resources.

Support rollouts of centralized solutions, platforms, and automation initiatives.

Serve as the onsite SME for the Experience Platform and its catalog of demos.

Build and manage Azure environments for hybrid cloud scenarios.

Customer Visits, Events & Executive Engagements

Deliver onsite technical support during customer meetings, workshops, and events.

Configure devices, coordinate setups, and ensure all technology is event-ready.

Manage short-term and long-term device allocation for events and engagements.

Technology Asset Lifecycle & Security Compliance

Manage device warranties, RMA cases, and coordination of repair activities.

Recommend improvements to equipment, tools, and operational processes.

Drive continuous optimization of EC technology operations.

Oversee recycling of legacy equipment in alignment with Microsoft compliance standards.

Coordinate with OEM partners, local IT teams, AV vendors, and integrators for repairs and replacements.

Plan and schedule equipment downtime and vendor activities.

Audio-Visual Operations & Room Readiness

Operate and maintain AV systems in meeting rooms, theatres, and demo spaces.

Plan and execute preventative maintenance cycles for AV equipment.

Provide rapid break-fix support to ensure minimal disruption to meetings or demos.

Assist with room upgrades, refresh projects, and new equipment setup.

Maintain accurate AV inventory and ensure all rooms meet Experience Center quality standards.