Service Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Engineering Manager

The work model for the role is: hybrid/ #LI-Hybrid

Key responsibilities

As a service technician in the Human System Interface department, you will be responsible for independently managing service requests and orders. In this role, you take accountability for the timely and budget-compliant execution of service contracts, while consistently ensuring adherence to all quality and safety standards.

You will be mainly accountable for:

• Support in the implementation of service contracts as well as maintenance of systems and equipment within critical infrastructure environments.
• Administration of Windows servers and clients, networks, backup solutions, and group policies, acting as a knowledgeable point of contact for technical inquiries – both remotely and on-site for national and international customers.
• Coordination, alignment, and definition of work processes, as well as their execution directly at the customer's site.
• Preparation of reports, protocols, and technical documentation, including the maintenance and expansion of system overviews, functional, wiring, and circuit diagrams.
• Ensuring and enhancing customer satisfaction through excellent service throughout all project phases.

Qualifications for the role

• Ideally 2–3 years of professional experience in automation technology.
• Willingness to travel approximately 50%, with around 70% of travel within Germany.
• Solid knowledge in networking, IT security, virtualization (VMware), Active Directory, WSUS, and Acronis. Initial experience with ABB 800xA and ABB Melody is an advantage.
• Very good knowledge of Microsoft operating systems as well as Microsoft Office applications.
• Business fluent German skills and fluent English skills, both spoken and written.
• Strong focus on occupational safety and a strong commitment to complying with all safety regulations.
• Team-oriented, solution-focused working style with excellent communication skills, high self-motivation, and curiosity to continuously learn about new technologies.

Benefits

• Canteen
• Employee Assistance Program
• Flexible Workpractices
• Employee Share Acquisition Plan

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.

ABB AG

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