Senior Fraud Specialist

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description
We are on the lookout for a
Senior Specialist
to join the
Fraud Prevention Team
at Central Fintech on our journey to always deliver amazing experiences. Join a diverse and highly effective team that is responsible for evaluating transactions globally, amounting to billions of Euros.

Be part of building the financial backbone of Delivery Hero. You'll develop products that empower millions of customers and merchants, from seamless payments to innovative financial solutions like wallets and credit. Your work will support our path to profitability by creating financial flexibility for users and enabling smooth transactions across our markets.

• Monitor relevant Fraud KPIs on a daily basis and conduct anaylsis on spotted abnormalities (incl. collaboration with Data Analytics Team)
• Use those insights to apply changes to our fully automated fraud tool to keep the system up-to-date on preventing fraud
• Develop a strong understanding of the main fraud KPIs / processes / tools across all Delivery Hero platforms
• Be the trusted expert for fraud related issues across internal functions (i.e. local Business Leaders, Marketing, Finance, Product, Legal) and external partners (i.e. acquirers, anti-fraud solution providers)
• Communicate technical and functional requirements for tools to Product Managers
• Recommend scalable processes for changing transaction patterns
• Take ownership for fraud related KPIs: define goals and drive everything to keep them on track
• Plan and schedule project goals, milestones and deliverables and drive them to success
• Support the launch of new payment methods or features with advice and support on fraud matters
• Define and improve fraud KPIs, procedures & process flows
• Implement industry best practices and even bring them to the next level

Qualifications

• Professional experience working in fraud prevention and managing a fraud prevention system (ideally for a high transaction volume e-commerce or financial business)
• Experience in processing data coming from various different sources and proficient at translating data into actionable insights
• Data querying skills with SQL or BigQuery is a strong advantage
• Proven experience with owning business related KPIs and achieving OKRs
• Self-starter with an ability to work with cross-functional teams around the world and deal with complexity in a dynamic environment
• Fluency in English with clear and structured communication skills
• Familiarity with Python or other scripting language is nice to have

Additional Information
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team?
If you're excited to grow, collaborate and be part of the world's leading delivery platform, we'd love to hear from you. Apply today

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.