Senior Talent Acquisition Partner

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

We have an exciting opportunity for a strategic Senior Talent Acquisition Partner to lead full-cycle recruiting for our Go-To-Market (GTM) sales organization in our Central Region (DACH). This is a Munich, Germany based position.

Supporting high-impact hiring for quota-carrying sales and sales leadership positions, focusing on attracting experienced talent who excel in complex, multi-stakeholder sales cycles.

You will serve as a trusted advisor to senior sales leaders in the Centra Region—driving talent strategies, advising on market dynamics, and ensuring efficient and scalable hiring processes that support aggressive revenue goals.

Key Responsibilities

• Lead end-to-end recruiting for GTM sales roles including Account Executives, Strategic Account Managers, Enterprise Sales, and Sales Leadership.
• Build pipelines of high-performing, quota-exceeding sales professionals through proactive sourcing, networking, referrals, and passive outreach.
• Assess candidate experience in complex sales cycles, deal size, quota attainment, territory management, and industry verticals.
• Partner with hiring managers to define role requirements, ideal profiles, compensation expectations, and success metrics.
• Strategic Sales Partnership - Act as an advisor to Sales leaders to align hiring plans with revenue objectives.
• Provide guidance on sales market trends, talent availability, compensation benchmarks, and competitor insights.
• Collaborate on workforce planning and headcount forecasting for new markets and expansion regions.
• Influence hiring decisions with data, talent insights, and structured evaluation methodologies.
• Candidate Experience - Deliver a high-touch, high-quality candidate experience throughout the recruitment process.
• Ensure timely, transparent communication with candidates and promote a compelling employer value proposition aligned to sales culture and growth trajectory.
• Sales Hiring Process Optimization - Develop structured evaluation frameworks for sales roles (e.g., sales pitch evaluations, territory planning exercises, deal breakdowns).
• Optimize interview processes to improve speed, consistency, and quality of hire.
• Leverage ATS tools (e.g., Smart Recruiters, Workday, Beamery or similar systems) for pipeline management and reporting.
• Market Intelligence & Analytics - Provide data-driven insights on talent availability, competitive activity, and regional hiring trends.
• Track and report KPIs including time-to-fill, pipeline conversion, diversity metrics, and source-of-hire. Use metrics to identify bottlenecks and recommend process improvements.
• Employer Branding & Events - Represent ServiceNow at sales networking events, conferences, and industry meet-ups.
• Partner with Marketing and Sales Enablement to strengthen employer brand messaging targeted at high-performing sales professionals.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of full-cycle recruiting experience, with at least 3 years supporting GTM sales or revenue-generating roles.
• Proven success hiring sales talent in high-growth, competitive markets.
• Strong ability to evaluate sales competencies such as quota attainment, pipeline generation, and territory management. Experience supporting multi-region or global sales teams.
• Experience supporting multi-region or global sales teams.
• Track record of partnering with senior sales leaders and influencing decisions through data and insights.
• Experience managing hiring processes with ATS tools (SmartRecruiters, Workday, or similar).
• Excellent communication, negotiation, and relationship management skills.
• Ability to thrive in fast-paced, target-driven environments.
• Language skills: Fluent English & German

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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