Enterprise Engagement Manager

Join us in reimagining customer experience with Agentic AI. As an Enterprise Engagement Manager (f/m/d) at Parloa, you are a core driver of customer success, value realization and satisfaction of our enterprise customers. You will manage a portfolio of customers, guiding them through implementation, adoption, and ongoing value realization with a consultative and customer-first approach.

This is your opportunity to work with forward-thinking organizations as they transform their customer experience through intelligent AI agents.

• Build strong, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner.
• Drive customer outcomes—build success plans, track KPIs, monitor progress, and translate results into business insights.
• Oversee implementations—manage cross-functional teams and timelines to ensure smooth, on-time go-lives.
• Proactively manage renewals and identify growth opportunities across accounts, including new use cases and departments.
• Make value visible through strong communication and translating outcomes into impactful messages. 

• 1–2 years of experience in Customer Success, Account Management, Consulting, or similar role
• Strong communication and relationship-building skills, with the ability to engage both technical and non-technical stakeholders.
• A proactive, growth mindset and eagerness to learn—comfortable managing multiple customers and priorities in a dynamic environment.
• Strong organizational and project management abilities to ensure smooth execution and follow-through.
• A genuine interest in AI, automation, and customer experience innovation.
• Excellent verbal and written communication skills in German and English.

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.