ServiceNow Business Analyst

Role description

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

Job Title: ServiceNow Business Analyst

Location: Stuttgart, Germany(Onsite or Hybrid)

JobType: Full time or Contract

A ServiceNow Business Analyst is responsible for understanding business requirements, translating these requirements into ServiceNow functionalities, and supporting the end-to-end implementation lifecycle. The analyst works closely with project managers, developers, system administrators, and business users to ensure successful deployment and continual improvement of ServiceNow modules.

Main Responsibilities

• Requirement Gathering: Collaborate with business leaders, process owners, and stakeholders to elicit, analyze, and document business requirements. Conduct workshops, interviews, and surveys to understand current processes and pain points.
• Process Analysis and Optimization: Assess existing business processes, identify inefficiencies, and propose improvements leveraging ServiceNow capabilities. Map out current and future state processes, ensuring alignment with best practices.
• Solution Design: Translate business requirements into detailed functional specifications. Work with ServiceNow architects and developers to design solutions that meet business needs while maintaining technical feasibility.
• Configuration and Customization: Support the configuration and customization of ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM),
• Stakeholder Engagement: Maintain effective communication with stakeholders throughout the project lifecycle. Facilitate regular meetings, status updates, and presentations to keep stakeholders informed and engaged.
• User Acceptance Testing (UAT): Develop test cases and scripts based on requirements. Coordinate and support UAT, ensuring that solutions meet user expectations and business objectives.
• Change Management: Assist in preparing change management materials including user guides, training content, and process documentation to facilitate smooth adoption of new ServiceNow functionalities.
• Post-Implementation Support: Provide ongoing support and maintenance for implemented ServiceNow solutions. Monitor system performance, handle user inquiries, and coordinate enhancements as needed.
• Reporting and Analytics: Design and implement dashboards, reports, and metrics to provide insights into process efficiency, service levels, and business outcomes.
• Compliance and Quality Assurance: Ensure that ServiceNow implementations adhere to organizational compliance standards, policies, and regulatory requirements. Conduct regular audits and quality checks.

Skills

Mandatory Skills : Business ANalyst, ServiceNow ITSM, ITOM, ITBM

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit