Entrepreneur in Residence

Remote | Full-time | German Speaker Preferred | Strategic Builder Role

About ATLAS ANALYTICS

ATLAS ANALYTICS helps B2B tech companies grow smarter and faster through intelligent outbound sales, high-impact lead generation, and scalable pipeline systems. Clients trust us as their external growth engine—driving predictable pipeline while they focus on closing deals.

Now we're looking for a Senior Client Success Manager (Team Lead) to help us scale our CS function from the ground up—someone who's ready to take full ownership, build processes, and eventually grow a team.

This role is for a builder. Not just a relationship manager—but someone who can optimize delivery, own outcomes, and act as a strategic operator between clients and internal teams.

What You'll Do

Own Client Success End-to-End:

- Onboard new clients and lead strategic kickoff workshops (ICP, messaging, GTM planning)

- Run monthly strategy calls and reviews—synthesize campaign performance and offer clear, honest recommendations

- Build long-term trust through proactive communication, strategic guidance, and tangible results

Act as a Strategic Partner:

- Work cross-functionally with SDRs, Growth Consultants, Copywriters, and Founders

- Connect the dots between client strategy and campaign execution

- Be candid with clients—challenge assumptions, ask tough questions, and bring clarity

Build and Scale the CS Function:

- Create playbooks, workflows, and SOPs that make onboarding, reporting, and retention seamless

Implement scalable systems using automation tools and integrations

- Lay the foundation to eventually hire, coach, and lead a growing CSM team

Drive Internal Ops and Retention:

- Gather feedback, suggest improvements, and ensure our delivery stays high-performing as we scale

- Own client retention metrics and drive upsells in collaboration with the sales team

- Conduct experience check-ins and request testimonials, case studies, or referrals where appropriate

Who You Are

You're not here to "manage accounts." You're here to build.

- You've worked in client-facing roles (Client Success, Account Manager, Strategy Consultant)

- You're familiar with B2B lead generation, outbound campaigns, and customer-facing ops

- You can speak with confidence to founders, CMOs, GTM leads, and help guide their strategy

- You're process-minded—you think in playbooks, SOPs, and scalable systems

- You don't wait to be told what's broken—you identify it, fix it, and document the solution

- You're not afraid to push back when it's in the best interest of the client or team

- You're fluent in English (German a strong bonus)

Why Join ATLAS ANALYTICS

- Ownership from Day One – You'll run your own client portfolio and shape how we deliver

- Builder's Role – Be the architect of our CS function—what you build here lasts

- Fast-Paced, Global Team – Collaborate across functions, clients, and geographies

- Remote & Flexible – Work from anywhere with autonomy over your schedule

- Real Impact, No Bureaucracy – Your ideas matter. You'll work directly with the founders

- Upside & Growth Path – Grow into Head of Client Success or Operations Lead

How to Apply

We don't care for generic CVs—we care about how you think.

To apply:

- Tell us why this role speaks to you—what excites you about building client success from scratch?

- Share a quick video (Loom, YouTube, selfie): introduce yourself + one fun, creative, or proud moment you've led

- Drop your LinkedIn, portfolio, or relevant experience if you'd like

Let's build something high-performing, client-loved, and operationally scalable—together.