Customer Success Agent

vor 9 Stunden

Munich, Bayern, Deutschland Tracify Vollzeit 40.000 € - 60.000 € pro Jahr


Description

Do you want to revolutionize the world of ad tracking with us? Welcome to Tracify We are an up-and-coming start-up in the field of e-commerce and lead generation, consisting of about 25 curious and motivated minds. 
We are now looking for a Customer Success Agent who will ensure that our customers receive excellent support and maximize value from Tracify. In this role, you will handle support requests, maintain our Helpcenter, and act as the first point of contact for questions. If you are ready to take on this exciting challenge and play a key role in shaping our customers' success, we look forward to receiving your application

Your responsibilities
  • Independently manage 1st level non-technical support requests, ensuring SLA compliance and a consistently positive customer experience
  • Own the Helpcenter: drive adoption, keep it up to date, and reduce support requests while boosting product adoption
  • Act as an Escalation Gateway: identify and translate support cases, brief stakeholders clearly, and ensure customers remain satisfied even in challenging situations
  • Continuously improve support processes and team performance – working smarter and better every day
  • Collaborate closely with your colleagues and keep on developing yourself and your surrounding


Your qualifications

Must Haves:
  • Strong communication skills: ability to structure and clearly translate between requirements and solutions
  • High customer-centric mindset and empathy: you understand how to "read" customers and can guide them empathetically through the process
  • Proactive, entrepreneurial, and solution-oriented working style
  • Ability to transfer existing knowledge into new cases
  • Basic Knowledge on E-Commerce Systems and/or Performance Marketing 
  • Fluency in English and German
Nice to have:
  • Experience with CRM systems and data-driven workflows
  • Familiarity with tracking, attribution or BI-Systems 
  • Exposure to website and/or shop integrations
  • Ability to thrive in fast-paced, dynamic and startup-like environments


Perks of working at Tracify
  • Innovative environment: Work in an agile startup with flat hierarchies and plenty of room for your ideas
  • Impact: Take ownership from day one and directly shape the future of Tracify with your work.
  • Team spirit: A motivated and supportive team that values collaboration and open communication.
  • Development opportunities: Grow with us and become an onboarding & customer success expert.
  • Flexibility: Hybrid setup with flexible working hours – enjoy the comfort of remote work and the collaboration in our Munich office
  • Free choice of equipment: Choose your preferred setup (Mac/Windows) – also for private use


About us

OUR PRODUCT

We have developed an innovative AI software solution that can track the user behavior of your advertisements. We do not only help marketing departments to use KPIs that they can check with our data. Retailers also use our software to generate more revenue with data-driven decisions. E-commerce companies can fully understand the customer journey of their customers and the source of their online sales through us. Our tracking solution works across devices and platforms, and it's 100% GDPR compliant. How we manage to do that? Through our AI tracking algorithm, real-time reporting, and data-driven attribution.

WHO WE ARE SEARCHING FOR

We encourage free thinkers and innovators to contribute their ideas and individuality. We want to make sure that the talents we hire fit our team and our mission. Therefore, we are looking for people who prefer direct communication and dare to speak their minds. We are looking for absolute team players who have the desire to achieve great things together. And we are looking for people who are ready for a high learning curve, always curious, and highly motivated.

  • German customer service agent in lisbon

    vor 18 Stunden

    Munich, Bayern, Deutschland Cross Border Talents Vollzeit 13.200 € - 16.500 € pro Jahr

    German Speaking Customer Service Agent (Lisbon)Start Date: 4th September 2025Location: Lisbon, PortugalAbout the RoleWe are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service....

  • VP Customer Success

    vor 12 Stunden

    Munich, Bayern, Deutschland Jacobian Vollzeit 85.000 € - 120.000 € pro Jahr

    Als VP Customer Success EMEA bist du verantwortlich für die Gestaltung und Umsetzung der Customer-Success-Strategie in der gesamten Region. Du übernimmst die Verantwortung für den gesamten Kundenlebenszyklus – von Onboarding und Integration bis hin zu langfristiger Nutzung, Zufriedenheit und Expansion. Durch den Aufbau starker Beziehungen zu...

  • VP Customer Success

    vor 9 Stunden

    Munich, Bayern, Deutschland Jacobian Vollzeit 120.000 € - 180.000 € pro Jahr

    Als VP Customer Success EMEA bist du verantwortlich für die Gestaltung und Umsetzung der Customer-Success-Strategie in der gesamten Region. Du übernimmst die Verantwortung für den gesamten Kundenlebenszyklus – von Onboarding und Integration bis hin zu langfristiger Nutzung, Zufriedenheit und Expansion. Durch den Aufbau starker Beziehungen zu...

  • Customer Success Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland Syncron Vollzeit 45.000 € - 75.000 € pro Jahr

    Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:Supply Chain optimization,Pricing strategy,Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).Our company...

  • Customer Success Manager

    vor 9 Stunden

    Munich, Bayern, Deutschland Rapid7 Vollzeit

    As a Customer Success Advisor at Rapid7, you will act as a trusted advisor to customers, helping them maximize the value of their cybersecurity investment. You will leverage your expertise in our products and solutions to ensure customers achieve their goals, foster long-term relationships, and drive business growth.About the TeamThe Customer Success team...

  • Teamlead Customer Success

    Vor 6 Tagen

    Munich, Bayern, Deutschland bei Lanes & Planes Vollzeit 60.000 € - 80.000 € pro Jahr

    Deine PositionDu möchtest eigene Ideen einbringen und unser Customer Success Team auf ein neues Level bringen? Dabei ist dir viel Freiheit im eigenen Handeln und das volle Vertrauen deiner Führungskraft wichtig? Dann bist du bei uns genau richtig Wir suchen einen dynamischen und motivierten Teamlead Customer Success (m/w/d) für die Führung unseres...

  • Customer Success Manager

    Vor 2 Tagen

    Munich, Bayern, Deutschland PTC Vollzeit 90.000 € - 120.000 € pro Jahr

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Customer Success Team Lead

    vor 1 Woche

    Munich, Bayern, Deutschland caaebd41-d31c-417e-af13-310b65f40ca5 Vollzeit 60.000 € - 120.000 € pro Jahr

    Über UnsVoiceLine is an ambitious, VC-backed startup at the forefront of voice and AI technology. We're building anAI Assistant Platform for field sales, enabling sales organizations to sell more, make smarter decisions with powerful market analytics, and coach their teams to excellence at scale.We operate at the intersection ofvoice input, AI, and complex...

  • Customer Success Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland Pilot Thomas Logistics Vollzeit 60.000 € - 120.000 € pro Jahr

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...

  • Customer Success Manager @

    Vor 6 Tagen

    Munich, Bayern, Deutschland revel8 Vollzeit 40.000 € - 60.000 € pro Jahr

    What we do At revel8, we redefine cybersecurity training with hyper-realistic simulations that reflect today's evolving attack landscape. Our innovative platform combines AI-driven multi-channel attacks with gamified, real-time learning to build resilience where it matters most: the people.We're looking for a (Junior) Customer Success professional to join...