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Senior Content Operations Specialist
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Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours.
Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
Team missionThe Marketplace Content Quality team at GetYourGuide is dedicated to ensuring that the activity content on our platform is complete, correct, and consistent. Our work helps travelers discover, book, and enjoy experiences worldwide, directly supporting GetYourGuide's mission to unlock unforgettable experiences for travelers around the world.
As a Senior Content Operations Specialist, you will be responsible for defining, setting up, and continuously improving processes. You will also manage a network of external resources, handling all aspects from hiring and onboarding to training, feedback, quality control, etc. Using data to guide your decisions, you will work closely with stakeholders to ensure high-quality results and identify opportunities for improvement.
Your mission- Define, set up, manage, and continuously improve workflows with data-driven insights.
- Break down business problems using data, think out of the box to generate solutions, and track the business impact.
- Set the direction for our freelancer management operations, including how we recruit, train, coordinate, and support our freelancers, to ensure the highest level of quality and efficiency for high-volume targets.
- Leverage your deep technical knowledge and content expertise to ensure our standards are met consistently and to inform best practices.
- Drive the planning of global content maintenance initiatives together with our Project Managers and other key stakeholders.
- Identify and drive necessary improvements in our tooling, prioritizing needs based on impact.
- Create reports to ensure our content operations are on track, set up forecasts, and make data-driven decisions to solve operational challenges.
- Proactively engage with a wide variety of stakeholders to ensure high-quality results and drive the right improvements.
- You have 3-4 years of professional experience in Content or other heavily operational functions in an e-commerce business (hospitality or travel industry is a plus).
- You can break down complex business problems and propose sustainable, scalable solutions with out-of-the-box thinking.
- You have proven data analysis skills and experience in creating reports and making data-driven decisions (knowledge of analytics tools, i.e. Databricks or Looker, a plus).
- You are a fast learner and are able to pivot quickly in a fast-paced environment.
- You are tech-savvy and know how to leverage existing tools or work with project managers and product teams to build new tools.
- You are highly confident with spreadsheets.
- You have demonstrated experience with building workflows, including with AI.
- You have demonstrated experience with resource management and project management tools such as JIRA.
- You can build relationships with stakeholders of all levels quickly and you can communicate clearly and persuasively across different audiences.
- You are passionate about customer-centric content.
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 40 days per year
- Flexible working arrangements to support work-life balance
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
And more…
How to applySubmit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out 'how we hire' and 'life at GetYourGuide'. If you have any further questions, please don't hesitate to get in touch at
We're an equal opportunities employerOur commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
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