ServiceNow Developer – ITOM Implementation

We are looking for a skilled ServiceNow Developer with deep expertise in IT Operations Management (ITOM) to join our growing ITSM/ITOM transformation team. The ideal candidate will have hands-on exper

We are looking for a skilled
ServiceNow Developer
with deep expertise in
IT Operations Management (ITOM)
to join our growing ITSM/ITOM transformation team. The ideal candidate will have hands-on experience developing and configuring
ServiceNow ITOM modules
, especially around
CMDB
,
Discovery
,
Service Mapping
, and
Cloud Management
.

This role will focus on implementing robust ITOM solutions, integrating ServiceNow with cloud platforms (AWS, Azure, GCP), automating workflows, and enhancing operational visibility across infrastructure and services.

Responsibilities

• Design, configure, and implement solutions across ServiceNow ITOM modules, including:

• Discovery (horizontal and vertical using patterns and probes)

• Service Mapping
• Event Management
• Orchestration (Flow Designer & legacy Workflow)

• Cloud Management

• Develop and manage CMDB and support the configuration management process.

• Configure and maintain MID Servers, including setup, scaling, and troubleshooting.
• Develop and integrate automation scripts using PowerShell, SSH, SNMP, and WMI protocols.
• Design and build integration solutions using REST and SOAP APIs to connect with cloud platforms (AWS, Azure, GCP) and monitoring tools.
• Support implementation of cloud integrations (e.g., EC2, RDS, S3, Azure App Services, GCP Compute resources) into ServiceNow CMDB.
• Work with infrastructure and application teams to ensure accurate and efficient discovery and mapping.
• Participate in Agile ceremonies, sprint planning, and code reviews.
• Troubleshoot, optimize, and continuously improve ITOM workflows and configurations.
• Maintain documentation of configurations, scripts, and integration points.

ServiceNow Development

• Proven hands-on experience with ServiceNow ITOM modules:

• Discovery (patterns, probes, sensors)

• Service Mapping
• Event Management and connectors
• Orchestration (Flow Designer & Workflow)

• Cloud Management integrations

• Strong experience with CMDB architecture, data modeling, normalization, and health reporting.

Integration And Scripting

• Proficient in JavaScript, PowerShell, REST/SOAP, SNMP, WMI, and SSH.
• Experience integrating cloud platforms: AWS, Azure, GCP.
• Familiarity with ServiceNow IntegrationHub and MID Server setup.

Infrastructure And Cloud Awareness

• Understanding of network layers, VMs, storage, load balancers, and data centers.

• Experience with cloud services:

• AWS: EC2, S3, RDS

• Azure: App Services, Virtual Machines
• GCP: Compute, Storage

Preferred Qualifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – ITOM
• Experience with Agile or Scrum delivery
• Familiarity with CI/CD tools and DevOps practices

Soft Skills

• Strong analytical and troubleshooting skills
• Ability to work independently and within a team
• Effective communication and documentation skills
• Agile and iterative mindset