German Language Support Specialist in Lisbon

vor 2 Wochen

Hamburg, Hamburg, Deutschland ALIGN Vollzeit

Job Title:
Customer Experience and Technical Resolution Agent (German Market)
Work Location:
Lisbon, Portugal (On-site required)
Start Date:
Thursday, January 8, 2026

We are looking for an ambitious and service-oriented individual to join our growing international team in Lisbon. This role, the
German Language Support Specialist
, focuses on delivering top-tier technical and account assistance to our valued German-speaking users, ensuring their positive experience with our search engine product.

Core Function: Technical Customer Engagement

Your primary responsibility will be to act as the technical point of contact, ensuring quick and effective resolution of user issues. This involves:

  • Direct User Interaction: Communicating professionally with German-speaking customers via telephone, email, and live chat to provide essential technical assistance.
  • Problem Identification: Skillfully diagnosing a broad range of technical glitches, usage questions, and account access issues related to the search engine.
  • Solution Delivery: Clearly explaining and guiding users through specific solutions, configurations, and general feature navigation in a supportive manner.
  • Record Keeping: Meticulously documenting all service interactions, troubleshooting steps, and final resolutions in the customer management system.
  • Team Collaboration: Knowing when to escalate complicated or unresolved technical matters to senior specialist teams for advanced intervention.
  • Platform Expertise: Maintaining an updated and thorough understanding of the search engine's operations, new features, and technical requirements.

Candidate Requirements

Essential Qualifications

  • German Language: Mandatory C1/C2 fluency (native or near-native level) in German, both written and spoken, is required for communication with the customer base.
  • English Language: Must possess an intermediate level of English (B2) for internal training, team communication, and procedural documentation.
  • Work Eligibility: You must hold the necessary documentation to work legally in Portugal. Accepted documents include an EU Citizenship/Passport, a valid Residency Card (must be valid for more than one year), or a Refugee Card.

Preferred Attributes

  • Previous employment in a customer support, call center, or technical helpdesk role is a definite asset, but not a requirement. We provide comprehensive training to all new team members.
  • Strong critical thinking and troubleshooting skills, coupled with a positive, customer-first approach.

Work Schedule and Rewards

  • Equipment: All necessary work equipment will be provided by the company.
  • Work Structure: This is a full-time, office-based position.

  • Hours of Operation (Rotational):

  • Monday to Friday: Shifts fall between 08:00 AM and 08:00 PM.

  • Saturday and Sunday: Shifts fall between 08:00 AM and 05:00 PM.

  • Rest Days: Two rotational days off per week.

  • Remuneration and Benefits:

  • An attractive compensation package, including competitive salary and performance-based bonuses.

  • Health insurance coverage.
  • Transport allowance provided.
  • Commitment to employee development and long-term career growth opportunities.

Seize this opportunity to advance your career in tech support in beautiful Lisbon

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