Program Manager

vor 2 Wochen

Wiesbaden, Hessen, Deutschland Tyto Athene, LLC Vollzeit

Tyto Athene is searching for a
Program Manager (PM)
to lead a multiregional, $100M contract performing IT Support and Service (ITSS) requirements for approximately 52 schools throughout DoDEA Europe and Pacific administrative and communities. The Program Manager (PM) is responsible for the overall leadership, management, and execution of the DoDEA contract. The PM ensures contract compliance, coordinates day-to-day operations, oversees personnel and vehicle readiness, and maintains constant communication with the Government COR to ensure the end-user computing support, ensuring a qualified staff performs IT Service desk, deploys end-user computers and software, installs/configures hardware peripherals, manages end-user Active Directory accounts, images computer, performs patch management, supports student assessment testing, provides surge support, supports O365 business collaboration suite, and supports Voice over Internet Protocol (VoIP) telephony.

Responsibilities:

  • Ensure strict compliance with all DoDEA contract requirements and PWS specifications.
  • Submit and maintain accurate reports and documentation, including personnel rosters, vehicle lists, incident reports, and training memoranda.
  • Manage the peer and approval review process for all program documentation, both Tyto internal and program deliverables (CDRLs).
  • Manage all personnel, supervision and services necessary to perform all information technology tasks and functions identified in the PWS in accordance with DoDEA published documentation (customer advisory notices, facility advisory notices and information assurance vulnerability management notices).
  • Lead all technical support services to meet the DoDEA requirements and comply with Service Level Agreements outlined in the PWS.
  • Ensure readiness and organize surge support at any point during the contract period of performance for DoDEA IT projects and events to meet timelines and/or school readiness.
  • Provide inputs to the Integrated Master Schedule (IMS).
  • Support and participate in all required client facing meetings.
  • Travel in and around the primary place of performance may be required throughout the period of performance.

Required:

  • Knowledge of/familiarity with DoD Government contracting activities.
  • Minimum 8 years of experience managing large-scale IT Service and Support contracts.
  • Create and maintain standard operating procedures on the DoDEA provided SharePoint site to support consistency and quality of operation across DoDEA.
  • Maintain a contract roster indicating incoming and outgoing personnel.
  • Proficient in Office 365 Business Collaboration Suite.
  • Ensure 100% Information Assurance Vulnerability Management compliance in accordance with DoD regulations and requirements published by DoD Cyber command.
  • Compliance with DOD M Information Assurance Technician Level II (IAT-II).
  • Project Management Professional (PMP) certification desired.
  • Must pass criminal background checks, installation records checks, and maintain base access eligibility.

Education:
BA/BS in any computer or business management discipline.

Clearance:
Secret Clearance.

Location:
Wiesbaden Germany

Note
: This position does not offer Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA).

  • Program Manager

    vor 16 Stunden

    Wiesbaden, Hessen, Deutschland IntrepidGS Vollzeit

    Position is contingent upon contract awardThe Program Manager shall serve as the central point of contact for all contractual, technical, and administrative matters related to the performance of this contract. The Program Manager will interface directly with the Contracting Officer (CO), Contracting Officer's Representative (COR), and Alternate Contracting...

  • Program Manager

    Vor 7 Tagen

    Wiesbaden, Hessen, Deutschland IntrepidGS Vollzeit

    Position is contingent upon contract awardThe Program Manager shall serve as the central point of contact for all contractual, technical, and administrative matters related to the performance of this contract. The Program Manager will interface directly with the Contracting Officer (CO), Contracting Officer's Representative (COR), and Alternate Contracting...

  • Global Onboarding Practice Manager

    vor 2 Wochen

    Wiesbaden, Hessen, Deutschland RELEX Solutions Vollzeit

    RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries – from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail.And as an employer? At RELEX, not only the optimization of trade is our top priority, but also our...

  • Programm Manager

    vor 1 Woche

    Wiesbaden, Hessen, Deutschland Centerra Vollzeit

    Die Centerra GmbH, eine Tochtergesellschaft des US-amerikanischen Unternehmens Constellis, ist seit mehr als 25 Jahren in Deutschland tätig. Das Unternehmen unterhält eine Zentrale in Kaiserslautern und weitere Standorte in ganz Deutschland. Weitere Informationen über unser Unternehmen finden Sie auf unserer Website: Home - ConstellisFür unser Team in...

  • Contract Manager

    vor 1 Woche

    Wiesbaden, Hessen, Deutschland Ladgov Corporation Vollzeit

    Location: Wiesbaden, Germany Position: Full-timeDuties:Supervise and coordinate the work of domestic violence case managers.Ensure compliance with all contractual requirements and oversee daily operations.Conduct training and provide guidance on victim advocacy services.Respond to inquiries and urgent requests within designated timeframes.Attend and...

  • Marketing Manager

    vor 2 Wochen

    Wiesbaden, Hessen, Deutschland Dow Vollzeit

    At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem...

  • Project Manager

    vor 1 Woche

    Wiesbaden, Hessen, Deutschland ESI Partners eG Vollzeit

    European Sales Influence (ESI) is a cooperative of Europe's top field marketing & sales agencies, operating in 35+ countries. We partner with leading international brands to deliver tailored field services and data-driven digital solutions. Our mission is to create exceptional consumer engagement and sustainable brand experiences across diverse European...

  • Army Community Service Assistant

    vor 2 Wochen

    Wiesbaden, Hessen, Deutschland Ladgov Corporation Vollzeit

    Responsibilities: The employee shall provide Relocation Readiness Program services for Army Community Service. ACS uses Standard Operating Procedures for the various parts of its mission in order to standardize procedures and provide a reference for operations.Lending Closet Management and Execution: Issue/Return Items, Track Overdue Items: The employee...

  • Customer Services Support Specialist

    vor 1 Woche

    Wiesbaden, Hessen, Deutschland Ladgov Corporation Vollzeit

    Job Title: Customer Services Support SpecialistLOCATION: USAG Wiesbaden, GermanyPosition: Full-timeDuties:Manage ICE comments, surveys, and Commander's Hotline responsesAnalyze customer satisfaction data and prepare monthly/quarterly/annual reportsSupport customer service award programs and recognition eventsCoordinate and standardize customer-facing service...

  • Customer Services Support Specialist

    vor 1 Woche

    Wiesbaden, Hessen, Deutschland Ladgov Corporation Vollzeit

    Job Title:Customer Services Support SpecialistLOCATION:USAG Wiesbaden, GermanyPosition:Full-timeDuties:Manage ICE comments, surveys, and Commander's Hotline responsesAnalyze customer satisfaction data and prepare monthly/quarterly/annual reportsSupport customer service award programs and recognition eventsCoordinate and standardize customer-facing service...