Director, Client Solutions

How You'll Make an Impact

As Director, Client Solutions, you will lead technical business development and support sales for LEED commercial building products in the European market. In this role, you will engage with new and existing customers, deliver targeted education on LEED, and collaborate with regional teams to drive project registrations and certifications. You will contribute to product development and education, represent USGBC/GBCI at industry events, address customer technical issues, and provide European market intelligence.

You will report to the VP, Client Solutions located in the US and collaborate closely with GBCI Europe's Market Transformation & Development, USGBC's Product Development, Marketing, and Technical Development, as well as regional stakeholders. Your work will directly support the global adoption of sustainable building practices and help USGBC/GBCI achieve its mission of market transformation.

Key Responsibilities

Lead technical business development and outreach efforts for LEED commercial building products in the European market sector through technical sales with project teams and proactively identifying the needs of our customers. customers.Introduce and present solutions to project teams through product overviews and targeted education with a strong understanding of LEED and its application in the marketplace.Collaborate with regional Market Transformation & Development leads on stakeholder engagements and cultivate technical business opportunities through project registration and successful certification.Track and report business function interactions with project teams throughout the customer support process. Educate the marketplace by effectively communicating technical requirements through written, virtual, and in-person sessions or workshops with LEED customers.Act as a resource by providing European market intelligence and identifying drivers for customer decisions; serve as a subject matter expert through peer articles, conference presentations, and technical content reviews.Collaborate with other departments and program managers to determine how products and services could be made or modified to suit customers' needs.Work with Education, Technical Development, and Product Management teams to develop resources and educational content in support of new program rollouts and technical product updates; facilitate internal staff trainings.Meet with and regularly present USGBC's and GBCI's portfolio of commercial building products, including updates and new product launches, to customers.Act as focal point for technical issues and accountability to customers; shepherd activities and inquiries through the proper organizational channels.Participate in and lead, when appropriate, USGBC's and GBCI's trade shows and customer events where integrated building solutions are emphasized.Work closely with marketing and business functions to develop effective sales tools in response to customer needs and market feedback.Support budget development and ongoing reconciliation of expenses incurred against the team budget.Provide input into strategic decisions that affect the team's functional area of responsibility and operations.

Interview Preparation

Candidates who advance to the final interview, they will be required to complete an assessment.

Required Qualifications

Experience

8-10 years of experience in green building and sustainable design5-7 years of experience directly working on a variety of high-performance building projects, including LEED projects 5-7 years of experience in customer relations and support

Education

Bachelor's degree in Architecture, Engineering, Planning, Building Operations, or Environmental Science (required).Master's degree in a relevant field (preferred).

Technology/System(s)

CRM and project tracking tools (e.g., Salesforce).Microsoft Office Suite, Teams, and related collaboration platforms.LEED Online and Arc Skoru

Skills

Strong communication skills (writing, speaking, presenting).Ability to develop and maintain stakeholder relationships.Analytical and problem-solving skills with ability to provide market insights.Self-starter, detail-oriented, and organized with excellent prioritization.Ability to manage multiple projects and meet deadlines in a fast-paced environment.

Accreditations

LEED AP with specialty (required).

Language

English (fluent).One or more additional European languages (preferred).

About our Total Rewards Package

Salary 

Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Please note that salary negotiations will not extend beyond the top of the internal salary range.

Benefits

Benefits will be administered in accordance with local laws and through an Employer of Record (EoR), unless you reside in a country where USGBC/GBCI has a registered business entity.

EoR Employment Notice: If you reside outside of Germany and are selected for this role, you will be employed via a EoR. Employment terms and benefits will be managed by the EoR in compliance with local labor laws. Full details will be provided upon hire.If you reside in Germany, USGBC/GBCI provides direct employment with a comprehensive benefits package aligned with local and national legislation.

Logistics

Location: This position is remote in Munich, Germany or EU member states only

Work Schedule: Full-time, 40 hours/week, Monday–Friday, with occasional evenings and travel on weekends.

Travel %: 20–25% annual travel within Europe and occasionally to US, depending on market development strategy.

EEO Statement

The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.

ABOUT US

U.S. Green Building Council (USGBC) is a mission-driven nonprofit dedicated to accelerating and scaling the transformation of the built environment. Through LEED—the world's most widely used green building rating system— and initiatives likes Greenbuild, the Center for Green Schools and advocacy, USGBC empowers professionals to drive market transformation that advances human and environmental health, climate resilience, and equity.

Green Business Certification Inc. (GBCI) is the world's leading sustainability and health certification and credentialing body, independently recognizing excellence in performance. GBCI administers project certifications and professional credentials and certificates including LEED, WELL, EDGE, PEER, PERFORM, SITES, TRUE Zero Waste, and IREE.

We are proud to be globally recognized for our leadership in green building, environmental performance, and sustainable development.

Our Global Impact

Over 120,000 LEED-certified commercial projects worldwideMillions of square feet of certified healthy, efficient, low-carbon spaceRecognition in 180+ countries for innovation in green building and business practices

Why Join Us

At USGBC and GBCI, you'll work alongside passionate, mission-aligned professionals who care deeply about people, the planet, and progress. We offer:

A purpose-driven, inclusive cultureOpportunities to grow your career and take ownership of meaningful workA chance to make a measurable impact on global sustainability effortsWe're seeking team members who thrive in collaborative environments, are committed to excellence, and want to build lasting partnerships that drive change in the built environment.

Meet Our Leaders and Learn More about our Mission:    

 U.S. Green Building Council Leaders 

Green Business Certification Inc Leaders

Culture and Values Statement

 Working together, each of us advances our mission by respecting all voices, trusting and supporting one another, excelling through collaboration and accountability, and continuously improving ourselves and our organization.

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