Global Business Analyst

vor 2 Wochen

Bad Homburg EK, Deutschland Fresenius Vollzeit

As a Global Salesforce Business Analyst & Admin, your primary focus will be on enhancing and supporting Customer Service and Sales operations through the Salesforce Service Cloud and Sales/Life Science Cloud platforms. You will drive regional CRM initiatives and service process optimizations within Fresenius Kabi's global ecosystem, working collaboratively with stakeholders across Sales, Service, IT, Commercial Excellence, and Digital Transformation teams.

Your role will involve delivering hands-on support to end users, with a strong emphasis on driving adoption and effectiveness of Service Cloud and Sales/Life Science Cloud. Creating and maintaining targeted training materials and conducting service-oriented training sessions will be essential to ensure all stakeholders can efficiently utilize the tools and processes in place.

Beyond day-to-day operational support, you will contribute to the global OneCRM initiative—focusing specifically on the harmonization of customer service and sales processes. You will support the design, configuration, and rollout of OneCRM functionality related to Service Cloud and Sales/Life Science Cloud. Your contributions will be key in establishing a consistent, high-performing service experience across all regions and business units.

Your assignments

PULSE Program (OneCRM) Support:

  • Support the overall OneCRM transformation at Fresenius Kabi and build an entire new Commercial Ecosystem from scratch by:

    • Help defining the wider Customer Engagement ecosystem within the Sales & Service streams
    • Preparing workshops with the countries, in order to kickstart the localization phase
    • Defining harmonized business processes across regions and business units with a focus on Sales Cloud, Life Science Cloud and Service Cloud
    • Write Features & User Stories including potential solution design with a strong focus on Life Science Cloud and Service Cloud
    • Configuring the OneCRM instances with a focus on Life Science Cloud and Service Cloud
    • Support Trainings and Hypercare as part of the wider implementation phase

    • Support with the configuration and set-up of the new Commercial Ecosystem

Operational Business Support:

  • Lead and support regional CRM initiatives and process optimizations surrounding the wider Customer Engagement ecosystem
  • Developing training materials and providing training sessions to ensure that stakeholders understand and can effectively use new systems or processes.
  • Deliver end-user support and drive CRM adoption to gain efficiencies wherever possible
  • Data Management – keeping our CRMs clean and increase data quality (including tech debt reduction, data migration and cleaning)
  • Support with Reporting & Analytics to allow us to take better data-driven decisions
  • Close cross-functional collaboration with regional teams, IT and global digital transformation
Your profile
  • At least 5 years of professional experience in Pharma/ Life Science industry, preferably in CRM focused and commercial-oriented roles
  • At least 3 years of professional experience as a Salesforce Business Analyst and/or Admin
  • University degree business administration, economics, or similar field, preferably MBA or PhD
  • Profound project management and stakeholder management skills
  • In depth, practical experience with JIRA and Confluence
  • Salesforce Admin Certification is a must (additional Business Analyst, Sales & Service Cloud certifications preferred)
  • Independent, process- and result-oriented way of working
  • Excellent communication and presentation skills
  • Fluency in the English language is required, any additional languages are an advantage
  • Intercultural experience and willingness to travel internationally

  • Global Business Analyst

    Vor 3 Tagen

    Bad Homburg (EK), Deutschland Fresenius Vollzeit

    As a Global Salesforce Business Analyst & Admin for Service you will be part of the Global Commercial Ecosystem & Enablement Team at Fresenius Kabi AG. In addition to providing daily operational support, you will contribute to the global OneCRM program (called PULSE), focusing in particular on the harmonization of customer service and technical processes....

  • Global Business Analyst

    vor 1 Woche

    Bad Homburg (EK), Deutschland Fresenius Vollzeit

    As a Global Salesforce Business Analyst & Admin, your primary focus will be on enhancing and supporting Customer Service and Sales operations through the Salesforce Service Cloud and Sales/Life Science Cloud platforms. You will drive regional CRM initiatives and service process optimizations within Fresenius Kabi's global ecosystem, working collaboratively...

  • Global Business Analyst

    Vor 6 Tagen

    Bad Homburg (EK), Deutschland Fresenius Vollzeit

    As a Global Salesforce Business Analyst & Admin, your primary focus will be on enhancing and supporting Marketing & Data operations through the Salesforce Marketing & Data Cloud platforms. You will drive regional CRM initiatives and services process optimizations within Fresenius Kabi's global ecosystem, working collaboratively with stakeholders across...

  • Global Business Analyst

    vor 1 Woche

    Bad Homburg vor der Höhe, Hessen, Deutschland Fresenius Kabi Vollzeit

    Your roleAs a Global Salesforce Business Analyst & Admin, your primary focus will be on enhancing and supporting Sales operations through the Salesforce Sales and Life Science Cloud platforms. You will drive regional CRM initiatives and service process optimizations within Fresenius Kabi's global ecosystem, working collaboratively with stakeholders across...

  • Global Business Analyst

    Vor 3 Tagen

    Bad Homburg vor der Höhe, Hessen, Deutschland Fresenius Kabi Vollzeit

    As a Global Salesforce Business Analyst & Admin for Service you will be part of the Global Commercial Ecosystem & Enablement Team at Fresenius Kabi AG. In addition to providing daily operational support, you will contribute to the global OneCRM program (called PULSE), focusing in particular on the harmonization of customer service and technical processes....

  • IT Business Analyst

    vor 1 Woche

    Bad Homburg vor der Höhe, Hessen, Deutschland Fiserv Vollzeit

    Calling all innovators – find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card,...

  • Global Salesforce Training

    vor 2 Wochen

    Bad Homburg (EK), Deutschland Fresenius Vollzeit

    Your RoleAs a Global Salesforce Training & Enablement Specialist within the Global Commercial Ecosystem & Enablement team, you will support the development and delivery of Salesforce platform specific training programs that help employees build the skills and knowledge needed to succeed within our customer engagement ecosystem. You will contribute to the...

  • Global Salesforce Training

    vor 1 Woche

    Bad Homburg (EK), Deutschland Fresenius Vollzeit

    Your RoleAs a (Senior) Global Salesforce Training & Enablement Manager within the Global Commercial Ecosystem & Enablement team, you will drive the development and delivery of Salesforce platform specific training programs that help employees build the skills and knowledge needed to succeed within our customer engagement ecosystem. You will own the creation...

  • Global Salesforce Training

    vor 1 Woche

    Bad Homburg (EK), Deutschland Fresenius Kabi Vollzeit

    Your RoleAs a (Senior) Global Salesforce Training & Enablement Manager within the Global Commercial Ecosystem & Enablement team, you will drive the development and delivery of Salesforce platform specific training programs that help employees build the skills and knowledge needed to succeed within our customer engagement ecosystem. You will own the creation...

  • Business Process Analyst

    vor 1 Woche

    Bad Homburg vor der Höhe, Hessen, Deutschland Randstad Deutschland Vollzeit

    Für ein globales Transformationsprojekt im Bereich "Care Enablement" (Manufacturing) suchen wir einen hochqualifiziertenfreiberuflichen Senior Process Analyst & Architect, der die Schnittstelle zwischen operativer Beschaffung, Fertigung und IT-Systemlandschaft neu definiert.Unser Kunde steht vor der kritischen Phase der Umstellung auf ein neues ERP-System...