Business Analyst

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world's leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

As a Business Analyst at Avaloq, we will place a large amount of trust in you and give you the opportunity to contribute quickly. You will be working in an environment where formal and on-the-job training and collaboration is a priority. You will be guaranteed with lots of learning opportunities.

The Payment services team consists of different products, including Gateway and authentication services. The gateway team covers a wide range of services from our unified payments API, to our card and bank payouts, smart payment routing and notifications products. The authentication team seeks to improve performance and support to the payment industry in delivering a global, inter-operable and consistent user experience across all e-commerce channels and connected devices.

• Evaluating and analysing payment processes to identify areas for improvement and efficiency
• Collaborating with stakeholders to understand business requirements and translating them into payment solutions, documenting them in our internal tools (JIRA, Confluence, Service Request platform)
• Designing and building functionalities to implement business solutions in Avaloq
• Remaining updated on payment industry regulations and standards
• Troubleshooting customer issues and internal requests, managing client interaction during testing phase, taking care of bug fixing and potential change requests, providing help resolving issues and answering questions
• Collaborating with developers during implementation and testing of new and existing functionality and bugfixes
• Working with colleagues from different locations and cultures
• Participating in Agile practices and ceremonies and working according to the Agile principles

• Strong evincible experience within a similar role 
• Track record of developing in PL/SQL and Oracle database or similar 
• Experience in process analysis and engineering 
• Experience in defect triage 

It would be a real bonus if you have:

• Fluency in German is considered a plus
• Experience in working with Agile methodologies
• ACCP certification

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.