Airport Services Agent Fixed Term Contract
Vor 7 Tagen
We are currently recruiting for an Airport Services Agent in Germany.
This is a two year fixed term contract.
Based in Dusseldorf, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Specific accountabilities include:
· Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
· Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
· Assisting the Duty Officer in handling company materials and records
· Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
· Ensuring passengers are assisted smoothly through airport facilities
· Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
· Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
· Organizing check-in counters and coordinating documentation issues
We are currently recruiting for an Airport Services Agent in Germany.
This is a two year fixed term contract.
Based in Dusseldorf, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Specific accountabilities include:
· Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
· Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
· Assisting the Duty Officer in handling company materials and records
· Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
· Ensuring passengers are assisted smoothly through airport facilities
· Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
· Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
· Organizing check-in counters and coordinating documentation issues
Qualifications - External
· Job-related experience in customer services within airport operations.
· High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment
· High level of computer literacy
· Excellent customer focus and service delivery
· Good interpersonal skills and strong team orientation
· Ability to work shifts is essential
· Fluency in English both written and spoken.
You must have the legal rights to live and work in Germany to be considered for this role
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