operations and customer service specialist

vor 12 Stunden

Berlin, Berlin, Deutschland LeaseTeq AG Vollzeit 45.000 € - 60.000 € pro Jahr
Your mission
  • Processing leasing and financing applications - from checking the documents to preparing the final contract activation
  • Guiding customers through the digital application process - e.g. support with questions, logging cases in CRM
  • Checking documents and creditworthiness information - for completeness and plausibility
  • Coordination with external partners (e.g. Schufa, banks, leasing companies) for smooth contract processing
  • Customer support throughout the entire leasing life cycle - from application to vehicle delivery, contract changes to termination or damage reports in coordination with our leasing partners
  • Processing incoming inquiries and tickets - independent resolution of inquiries and, if necessary, customer communication until clarification
  • General back office and administrative tasks to ensure smooth processes in day-to-day business
Your profile
  • Enthusiasm for new (financial) technologies as well as cars and customer service
  • Completed commercial apprenticeship/studies or comparable qualification with experience in the areas of operations or customer service
  • Experience in the car financing or leasing industry and an understanding of the associated processes is an advantage
  • High customer focus and excellent communication skills, especially in direct customer contact
  • Analytical thinking and solution-oriented approach, paired with a strong understanding of processes
  • Confidence in using digital tools and a quick grasp of new systems
  • You have at least C1 language skills in German and English?
  • Optional: experience with Atlassian tools (Jira, Confluence) or Slack
Why us?
  • Collaboration in a passionate team that wants to achieve great things through transparency, appreciation and respect
  • We enable hybrid working: Onboarding and workshops on site in Berlin, Vienna and Zurich depending on the topic
  • Brand new Apple workstation equipment
  • Educational and relaxed after-work events with colleagues from the DACH region in Zurich and Berlin
  • Attractive salary based on your experience and skills
LeaseTeq is an innovative FinTech with Swiss roots and an international team of 40+ experts. Our software is revolutionizing car financing for car manufacturers, dealers, mobility platforms and banks. Thanks to our solution, customers can complete financing applications in just 15 minutes - making long waits and the tedious sending of documents a thing of the past.

Join a dynamic, technology-driven company - right now, in the exciting phase of our market entry in Germany.

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